Help

General

When sending a petition to contact us please include the following in your mail:
  1. Account name
  2. Character Name
  3. Email Address
  4. Alternate Email Address
  5. (Optional) Aeria Points receipt numbers

FAQ


Q. Where can I find my open Aeria Games Support Tickets?

A. To access your open support tickets please follow this link.

Please keep in mind that you need to login before you can access your tickets. The creation of new tickets via this system is not possible anymore.

Q. I want to play, what do I do?

A. Follow four steps

  1. Register your account here
  2. Receive the registration and confirm your email
  3. Download the game client from the corresponding game page, and (4) Install the game client and login to play free.
Q. How can I change my password?

A. To reset or change your password, go here.
Once you have done this, you should be able to log into the game.

Q. I did not receive the registration confirmation e-mail. What can I do?

A. You can request another password to be sent to you by using this link while not logged in. Alternatively, you can put our e-mail address on your whitelist so that the confirmation e-mail can be properly delivered to your inbox. If you still have troubles, you can user our contact us form.

Q. Do I need to pay for playing any game from Aeria?

A. There will be no charge to download and play any game. All games operated by us will remain Free to Play.

Q. Then how do you make money?

A. We have an item mall/shop system in-game that will sell useful items for money. Buying from the mall is optional.

Q. How do I purchase items from the Item Mall/Shop?

A. Once you have purchased Aeria Points they can be used to purchase items for the games. Each game is unique.

Q. Is it safe to purchase Aeria Points?

A. Yes. We partner with reputable payment providers such as PayPal to provide a safe and secure purchasing experience.

Q. How do I unsubscribe from the newsletter?

A. You can unsubscribe from the newsletter in one of two ways:

  1. At the bottom of each newsletter is a link to unsubscribe. This is a unique link for the subscriber and will bring you to a page where you can choose to unsubscribe.
  2. You can sign in to your account. Once logged in, click "Edit Profile", then select the "Notifications" tab. You must uncheck the "Aeria Games Communications" box.
Q. What age is the minimum to have an Aeria account?

A. The minimum age to create an Aeria account is 13. If you are under that age, and wish to play our games, a parent (or guardian) may create an account, and allow you to use it under their supervision.

Q. Does Aeria have any games with mature content?

A. Yes. Some of Aeria's games have mature content, and are recommended for older persons. If you are under 18 you should consult with your parent (or guardian) before playing such games.

Q. Does Aeria have any mature content on their website?

A. At this time Aeria does not have any mature content available on our website. Should this be added, it will be age restricted.

Q. Does Aeria allow mature user submitted content on their portal, website, forums, etc?

A. No. All content submitted by users must be rated Teen. Some game content may not be suitable for posting on our site. This applies to all locations on the website, including profiles, PM's, comments, forums, etc.