From Shaiya Wiki
Send a private message (whisper) to a Game Sage or Game Master explaining the situation.
You can submit an abuse report by visiting the Contact Us link on Aeria's website. Don't forget to take screenshots and/or record in-game footage!
Press the Print Screen key (Fr + Print Screen for laptops) to take a screenshot. The screenshots are saved in your Shaiya directory which is \AERIAGAMES\Shaiya\SCREENSHOT by default. If you wish to record the incident then use a program like Fraps and then later upload the movie to YouTube. -Celina- A strong man but dont have manners and not respecting all players of shaiya ..GM plzz take that .... thanks you..