Common Diagnose/Repair

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Technical Issues >> Common Diagnose/Repair

Contents

DxDiag Output

DxDiag is a commonly requested file when dealing with technical issues. It contains information about the hardware your computer has and all sorts of other helpful information. This file does not contain any sort of personal information.

How to obtain your DxDiag file:

  1. From the desktop click: Start > Run (or windows key + r).
  2. In the blank text field of the window that appears type “dxdiag” without the quotes.
    Press run or hit enter.
  3. Another window should appear titled DirectX Diagnostic Tool.
    Near the bottom of the window click on “Save All Information…”
    A popup should appear with a progress bar, this may take a few minutes.
  4. After it completes a dialog should appear asking you where to save the file, I would recommend saving it to your desktop (automatically selected) with the default name and file type.
  5. Open the file on your desktop (or wherever you saved it) and select all (ctrl + a) and copy (ctrl + c).
  6. Paste the information in the [code][/code] tags as it can be quite heavy. That is it.

reference: http://forums.relicnews.com/printthread.php?t=67886

For shaiya, and most online games only the following sections are usually required:

------------------
System Information
------------------
 ...
 
------------
DxDiag Notes
------------
 ...
--------------------
DirectX Debug Levels
--------------------
 ...

---------------
Display Devices
---------------
 ...

-------------
Sound Devices 
-------------
 ...

How to take and post a Screenshot (SS)

In-game

  • Press PrtScrn or F12.
  • Images are stored in: Goto the Shaiya installed folder, in the Screenshots sub-folder.
  • If it does not work try using focus Window PrtScrn method.

Out-of-game

  • Press PrtScrn to copy the Screen image into your clipboard. If you want only the window in focus to be copied, then press ALT+PrtScn.
  • Goto the Windows Run Dial (Windows Key+R), the type in "mspaint".
  • Goto Menu, Edit >> Paste. Instead just press Ctrl+V.
  • If the white space is larger then the picture, In Menu select Image >> Crop. It should have removed the white space.
  • In Menu, select File >> Save As. Select Save as type: JPEG
  • Navigate to the folder in which you saved it too.

Posting image in forums

  • You need to upload the file to a image host.

http://www.tinypic.com (no registration req.)
http://www.imageshack.us (no registration req.)
http://www.photobucket.com (registration req.)

  • Upload the image.
  • Most image hosts generate the BBCode necessary for you, it's just a matter of copying and pasting into your post. If it doesn't then this is the format that is required.

The image link between:

[IMG](image link)[/IMG]

for example:

[IMG]example.jpg[/IMG]
  • Submit your post.

Open Command Prompt as Adminstrator

  • Win XP and below:

You need to login as administrator.

Start >> Programs >> Accessories >> Command Prompt OR
Press Window Key+R, which will bring up the Run dialog. type in "cmd", and press ENTER.
  • Vista:
Start >> Programs >> Accessories >>  right-click on Command Prompt then select Run As Administrator. OR
Start, in the Search bar, type in "cmd", then hold CTRL+SHIFT and press ENTER.

Windows XP Media Center - Add system32 to PATH variable

Windows XP Media Center does not add the system32 to the PATH variable by default, which means that some of the commands here will not be able to be executed.

  • Add the following to the end of the PATH Variable.
;%SystemRoot%\system32

For instructions see: http://www.computerhope.com/issues/ch000549.htm

Local Area Network (LAN) - Automatic settings

1. Press Start in Windows.
2. Click on Control Panel.
3. Open Internet Options.
4. Select the Connections tab.
5. Click on the LAN Settings.
6. In Automatic Configuration, check "Automatically Detect Settings"

Here is a ScreenShot:
winlanautocfgnt5.jpg

Flush your DNS

1. Go into Command Prompt.
2. Copy and paste this line, then press Enter.

ipconfig /flushDNS

Listing your processes

  • Go into command prompt (cmd), copy and paste the following:
%SystemRoot%\System32\wbem\WMIC.exe /OUTPUT:%SystemDrive%\ProcessList.txt PROCESS get Caption,Commandline,Processid
  • In your System Root Drive (almost always C:), find and open ProcessList.txt.
  • This is usually done to spot any firewall/anti-virus applications still running in your memory, as they may be causing conflicts.
  • Open the text file and inspect it, each line is an active process currently running. If one of the processes has the same install path of a firewall/anti-virus application, chances are it is still running silently in the background.
  • If they are running see msconfig - Selective Startup.
  • If you don't understand the file, and someone has requested it, either post the output in http://paste-it.net and provide the link, or send the "ProcessList.txt" to them.

msconfig - Selective Startup

Third-party Anti-virus/Firewall applications often cause issues with Shaiya and GameGaurd. To be properly tested they need to be prevented from starting up, when windows Starts for testing purposes. Here is how to do it.

  • Press Windows Key+R to bring up the Run dialog.
  • Type in "msconfig", and press Enter.
  • Select the option "Selective startup".
  • Click on the "Startup" tab.
  • Untick any anti-virus/firewall applications,
  • Click Apply, then click OK.
  • Restart your Computer.

Creating a Restore point

A good idea is to create a restore point when the game was working, so your can revert to it if it's not working, due to a incorrrect driver or something.

Disabling Automatic Updates

Click Start -> Control Panel -> Automatic Updates.
Choose "Notify me but don't automatically download or install them.", and click OK.

Open System Restore.

1) Click Start -> All Programs -> Accessories -> System Tools -> System Restore
or
2) Press WINDOW+R, type in: "rstrui.exe", press Enter.

System Restore - Creating a new snapshot.

1) Create a restore point
2) Enter in a "Restore point description" then click "Create"

System Restore - Revert to an earlier snapshot.

1) Select Restore my computer to an earlier time
2) Choose a system restore point that is around the time when you could play the game.


Windows User Accounts

Check if user belongs to Administrator group

In Windows click Start >> Run, Enter:

CONTROL USERPASSWORDS2

check_admin_group.jpg
If you aren't, then you need to add yourself to the Administrator group.

Configure user to be part of Administrator group

In User Accounts:

  1. Select Username.
  2. click on Properties.
  3. Group Membership tab.
  4. Select Administrator option.
  5. Click Apply, then logout and login for changes to take effect.

Drivers

Generic Drivers - Workaround

http://www.intel.com/support/graphics/sb/CS-022355.htm

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