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Fair Play Rules

Player Ethics Guide

THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN THE GAME AND ON THE FORUMS AND WEBSITE. FAILURE TO ACT RESPONSIBLY AND COMPLY WITH THESE RULES WITHIN THE GAME MAY RESULT IN TEMPORARY ACCOUNT LOCKING AND MAY ULTIMATELY RESULT IN THE TERMINATION OF YOUR ACCOUNT WITHOUT ANY REFUND OF ANY KIND.

1.      You may not harass or threaten other players.

2.      You may not use any content, which is harassing, vulgar, obscene, abusive, threatening, harmful, libelous or defamatory, encourages conduct that could constitute a criminal offense or give rise to civil liabilities, or is unlawful in any other way.

3.      You may not use any content protected by intellectual property laws or by rights of privacy, unless you own the rights thereto or have received all necessary consents. You shall be solely liable for any damage resulting from any infringement of copyright, trademark or other proprietary rights.

4.      You will not upload or transmit in the Game any copyrighted content that you do not own all rights to, unless you have the express written permission of the author or copyright holder.

5.      You may not impersonate any Aeria Games & Entertainment employee, past or present, including any Customer Support personnel.

6.      You will follow the instructions of authorized personnel while in the Game

7.      You may not make any false representation, including impersonation of any person or entity or misrepresentation of your affiliation with any person or entity

8.      You may not make use of the forums or game for commercial purposes, such as advertising any products or services, reselling or publishing the information posted or transmitted.

9.      You may not violate any local, state, national or international law or regulation.

10.    You may not make use of the forums or game for the exchange or transfer of any pirated or illegal software.

11.    You may not organize nor be a member of any clans or groups within the Game that are based on, or espouse, any racist, sexist, anti-religious, anti-ethnic, or other hate-mongering philosophy.

12.    You may not give false information or intentionally hide any information when registering for your Game account as we require this information to verify ownership of accounts.

13.    You may not modify any part of the Game Client, Server or any part of the Game.

14.    You will not attempt to interfere with, hack into, or decipher any transmissions to or from the servers running the Game.

15.    You will not exploit any bug in the Game and you will not communicate the existence of any such exploitable bug or "hack"(bugs that grant the user unnatural or unintended benefits in game), either directly or indirectly, to any other Game player. You will promptly report any such bug via official and prescribed channels to Aeria Games & Entertainment.

16.    You will not operate any software that interferes with, or interacts with the game in such a manner as to provide an advantage to the user.

17.    You will not create, use or provide any server emulator or any other sites where the Game may be played, and you will not post or distribute any utilities, emulators or other software tools related to the Game without the express written permission of Aeria Games & Entertainment.

18.    You will not attempt to play the Game on any server that is not controlled or authorized by Aeria Games & Entertainment.

19.    You may not hold Aeria Games & Entertainment responsible for any loss resulting from In Game Trading. Aeria Games & Entertainment will not be held responsible for any resulting consequence from In Game trading

20.    You may not hold Aeria Games & Entertainment responsible for any information that is passed between players. Aeria Games & Entertainment does not guarantee the safe keeping of information that is passed between players and will not be held responsible for any resulting losses or consequences arising from the improper use of said information.

21.    You may not hold Aeria Games & Entertainment responsible for any In Game feature loss that was not purchased through legal means. Aeria Games & Entertainment does not guarantee the availability of any In Game Items, any Services or any Levels to players.

22.    You may not hold Aeria Games & Entertainment responsible for any loss of usage or data experienced as a result of server maintenance or other server down times such as restarts or crashes

23.    All in game items, and accounts are the property of Aeria Games. No sale/exchange of said items is allowed accept as authorized by Aeria Games.



· Aeria Games & Entertainment reserves the right to record information about player activities in the game. These records may be used in verifying player claims, technical troubleshooting and policy enforcement. They may also be considered permissible as evidence in a court of law.

· The Player Ethics Guide may be amended by Aeria Games & Entertainment from time to time without your consent. In such event, Aeria Games & Entertainment will make readily available to you the amended terms and that you will and have agreed to those amended terms.

· If you do not agree to the Player Ethics Guide, you may stop playing the Game. In such a case, no form of compensation will be made to you.

 

 

PLAY NICE POLICIES

In addition to the general guidelines listed in Player Ethics Guide, players are also subject to these supplementary rules while playing the Game and as these are considered as part of the Ethics Guide.

While by no means an all-inclusive list of the do's and don'ts in the Game, it provides a suitable guideline in which players can determine what activities are appropriate:

1.        You may not use any language that is offensive, of racist nature, obscene or otherwise inappropriate. This includes, but is not limited to, all manners of swearing, threats, blackmail, discussion of recreational drugs, sexually explicit language and racism or anything prejudice.  As offensive language can interpreted in many forms, it will be the mandate of Aeria Games & Entertainment to make a determination as to whether or not a “reasonable person” would feel offended and act accordingly.

2.        You may not harass other players. Harassment is defined as specifically targeting another player, or group of players, to harm or inconvenience them. As harassment can take many forms, it will be the mandate of Aeria Games & Entertainment to make a determination as to whether or not a “reasonable person” would feel harassed and act accordingly.

3.        You may not discriminate against other players or groups. Discrimination is the treatment of a person based on the group, class, or category to which that person belongs rather than on individual merit.  As discrimination can take many forms, it will be the mandate of Aeria Games & Entertainment to make a determination as to whether or not a “reasonable person” would feel discriminated against and act accordingly.

4.        You may not disrupt normal gameplay. Any repeated activities that result in disruption of normal gameplay are prohibited. As defining normal gameplay can take many forms, it will be the mandate of Aeria Games & Entertainment to make a determination as to whether or not a “reasonable person” would be unable to play normally and act accordingly.

5.        You may not engage in fraudulent behavior.  Fraud is the misrepresentation of facts for personal benefit.

6.        You may not exchange account information. You may neither give, receive, nor ask about account information (to include passwords, email address, or any other information not available in the public profile).

7.         You may not operate a clan, guild, or any other group that violates these rules.

-   Aeria Games and Entertainment recognizes that these rules are not all inclusive. Other actions may be determined as abuse by staff of Aeria Games and Entertainment.

 

Note: Violation of these rules will result in account suspension. After the designated period (see table below). The account holder may request that the suspension be reviewed and the account re-activated. It is the responsibility of the account holder to request re-instatement.

-  

 

Abuse/Offense Minor Offense Major Offense Major/Repeat Offense
Offensive Language 3 Days 1 Week Permanent Account Suspension
Harassment 3 Days 1 Week Permanent Account Suspension
GM/GS Non-Compliance 3 Days 1 Week Permanent Account Suspension
Bug Exploitation/Distribution 1 Week Permanent Account Suspension
Forum Violations 1 Week Permanent Account Suspension
Third party sales/transfers of items Indefinite Permanent Account Suspension
Hacking/Client Modding Permanent Account Suspension
Billing Fraud Permanent Account Suspension
Website/Account Hacking Permanent Account Suspension
GS/GM Impersonation Permanent Account Suspension
Third Party Program Abuse/Distribution Permanent Account Suspension
Third Party Advertisements Permanent Account Suspension
Spamming Permanent Account Suspension
Promotion Fraud Permanent Account Suspension

Terms of Service
EULA
Rules
Question Regarding Ban Account [TICKET #1656899]
by tec.quimico on Tue, 2008-11-18 03:34

Have been having a few in game issues, Account now has a Ban.

Have submitted a request at Info@Aeriagames.com... no information has been received yet.

the truth I do not understand how long this prohibition and that I have.

what is worst he had recently purchased Aerie points.

I hope to have an answer thanks.

lvl120 evnet
by AnthonyBrown on Mon, 2008-11-17 06:52

i was frist 120 healer i lost dont no what to resevie my gift

what does third party buying selling mean ?
by Ladybelle30 on Sun, 2008-10-26 07:24

my hubby was banned for susposibly some third party buying /selling i dont understand and neither does he . we have been active players with last chaos for almost 2 yrs now . we are ap buyers and we are loyal to aeria and lc . ntm my hubby is our guild master and now since he has been banned i cant do anything with our guild , i have another char that lvls our guild and ive spent so much time trying to get sp to lvl up our guild and now i cant do anything with it .and that will be just wrong to throw away a guild ive put many hrs into . anyways my main question was about the third party buying /selling thing. thank you !!!!!

[URL=http://www.satisfaction.com/glittermaker/][IMG]http://www.satisfaction.com/glittermaker/gm_39w08/z48fcf57846e09.gif[/IMG][/URL]

natiking89 still not back yet
by moneyboy45 on Sat, 2008-10-25 09:48

hey Gm's u guys banned my account and he still isnt back on 12 sky yet i don't know what to do all i keep getting is a request tracker and i miss 12 sky alot and i wanna play it but i want to activate my account
Ty

gm
by masterbled on Fri, 2008-10-24 20:25

gm can u fix of kravitz accnt he is 1 years now ban he w8ting the fix it this RT # 1037511
and he not do that he is the enternet cafe shop he not know hu do that.....acn u pls fix it
he is my bestfriend...he miss it 12sky..pls fix it gm

banned for spamming
by moneyboy45 on Thu, 2008-10-23 17:04

hey guys i been sent a message saying i was spamming and it told me i will be banned for temp amount of time so now i wanna know am i perm banned

hey
by thunderbolt666 on Wed, 2008-10-22 19:21

i got temp ban on harasment =( and it said ide be back on the 21 now its the 22 almost 23 and im still not on =( can u turn it back on now ty

Question Regarding Ban Account
by BeastBoyAllen on Wed, 2008-10-22 07:16

Hello All,

Have been having a few in game issues, Account now has a Permanent Ban... not sure why. What does it mean when it says...

It was found that a character under the account was 'Item Duping'.

I have searched forum, gaming rules, trying to find this rule and its meaning... Not sure what was done to cause this action to be taken... Been playing game a year now, Well since bata... Never had any problems... Since patch its been one after the next... Now Account Has Ban.

Have submitted a request at Info@Aeriagames.com... no information has been received yet. Having to use friends account to try and find out what is going on... why my account has Ban.

Thanks...

this is crazy accused of MIGHT and still banned
by siiix0n on Sun, 2008-10-19 14:26

how can they ban me for promotion fraud when i did not even remotely violated any rules of any promotion or above terms, with the only justification: your suspicious because your low level on LC - that is not promotion fraud ! i did exactly what we supposed to do in that promotion and that was asked from us to make AG brake the 9th place on the world wide list in xfire, you guys cant ask people to run they game as long as they can and then 6 months later punish them for following the official strategy, that not FAIR ! please fix my account i committed no promotion fraud #1586097

I WAS HACKED OR SOMETHING !!!!!
by kingoflife87 on Mon, 2008-10-13 22:43

I loged on today and then my friend logged on as me and took all my stuff about 500 mil worth!!!!!!! In 12th Sky!!! IS there anyway to get it back or was this a hack I am so mad!!!!! HE took all my $$$$ as well. AWWWWWWWWWWWW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM SO MAD PLEASE HELP ME FIGURE THIS OUT !!!!!

my account has a permanent ban =[
by Matthew121291 on Sun, 2008-10-05 14:03

i told a friend my account number and got banned. is there any way it can be unbanned. cuz now that i know i get banned i wont be doing it again. if anything can be done my account name is matthew2879.

SOME 1 KS ME
by QOOOOOOOOQ on Sun, 2008-10-05 11:40

SOME 1 KSED ME OVER AND OVER 6 TIMES, I KEPT TELLING HIM I WOULD REPORT HIM, BUT HE SAID HE WAS A GM, IM SURE HE WAS LYEING, AND I DIDNT KNOW HOW TO REPORT HIM TILL NOW, HIS NAME IS Rullo92 OR EITHER rullo92, THX

Gifts before patch
by Aceman1 on Fri, 2008-10-03 13:48

My ingame name is Waymaker otherwise known as Pathmaker my HM, my tickets number is (RT)# 1556229 before the patch the event of giving out the gifts to the HMs and UMs was boardcast when the patch was put into action codes were giving out. Unfortunatly i didn't get the code and i was an HM about 4 months before the patch if i'm not mistaken so on this matter i ask if someone could please send me another code.

gold spammers
by sacdog3 on Mon, 2008-09-29 10:49

PLEASE DO SOMETHING ABOUT ALL THE GOLD SPAMMING ... gzz you cant chat or sale items because of gold spammers

i agree
by DUHANDRY07 on Sun, 2008-09-28 11:32

im agree

information
by brownside509 on Fri, 2008-09-19 15:36

ok the account name is official_ditos,the game is last chaos,the e-mail address is dorian_hernandez@hotmail.com but contact me at Francisco-Hernandez@live.com the transaction number is 1537373.

hi
by xXxculvinxXx on Thu, 2008-09-18 15:29

adrien has been here!!!!! hi i dont know what all you can do but theres a guy on domo and his name is jame227 hes been scaming a lot of people this is one the people he scamed there are 10 or more of us but he make the game lagg some how and the talk us in to traiding the pets because we cant get them out
the runs off y the game freezes and some time for 2 of us he used this i have a pet name tag my i see the pet and runs off with it please stop him befor he scame some other person!

ACCOUNT
by isoman on Thu, 2008-09-18 09:17

IF SOMEONE CAN HELP ME
HOW CAN I DELETE MY ACCOUNT?

UM character Ressurection
by bulebanget on Thu, 2008-09-11 06:21

How my UM Fighter Lv 51 can Back !!!

I'm need my character

AirTrek my main account was
by prime000 on Tue, 2008-09-09 15:33

AirTrek my main account was temporarly banned for Kill Stealing from a Boss from [GS]Hubris. No Where in here does it say it will tkae over a week to get my account back yet it has taken 2 and a half weeks.

Domination - Guayin - 105 - Vengance
xSyndromex - Jinong - Av God - Serenity
GreedyGenius - Fujin - 94 - Serenity
Primeevil - Jinong - AvGod - Serenity

Please read the posted rules.
by Superman0X on Mon, 2008-09-08 15:26

Note: Violation of these rules will result in account suspension. After the designated period (see table below). The account holder may request that the suspension be reviewed and the account re-activated. It is the responsibility of the account holder to request re-instatement.

over 8 days of "temporary ban"
by duhandry08 on Mon, 2008-08-25 03:23

According to this list it nothing last more then a week or it is permanately band. But I have been under temporary ban for 8 (about to be 9 ) days now. My account is "3abdoking". I would like to know why this is taking so long, it is well over a week now. You sent me "With this behavior confirmed we have placed a 'temporary' ban on the account starting onTue, 2008-08-12 12:31 I would like to know why is this taking over a week.

thanks for fixing the problems
by deafourty on Tue, 2008-08-26 11:51

12 skys is a good game to try

Over 8 days of "'temporary' Ban"
by KikoandEnny on Sat, 2008-08-23 09:50

According to this list it nothing last more then a week or it is permanately band. But I have been under temporary ban for 8 (about to be 9 ) days now. My account is "3abdoking". I would like to know why this is taking so long, it is well over a week now. You sent me "With this behavior confirmed we have placed a 'temporary' ban on the account starting on Thu, 2008-08-14 08:33." I would like to know why is this taking over a week.

LOST ?TEM
by tyronarex on Sat, 2008-08-23 09:03

MY CHARACTER NAME ?S tyronarex.?T ?S NORMAL MODE F?GHTER NOW LV51.I put the lv46 or 47 cape for priest and mage into the my warehouse about 2 weeks ago.I dont understand what happened it is lost in warehouse.I couldnt find it.I dont sell it or take it from warehouse.?f this problem is technical ,please solve.By the way I bought this item same time 35000000 gold from someone who dont know name.Thanks...