Help - Harassment

Harassment

FAQ


Q: Why did I get hacked?

A: Your account can be hacked a number of ways.

  1. Visiting gold selling sites
  2. Visiting Hacking Forums/Websites
  3. Giving out account information to Guild Mates, Friends or Strangers
Q: Help I have been hacked by some nefarious never-do-wells what can I do?

A: If you feel that your account was hacked you must send a petition to info@aeriagames.com. Include:

  1. Account name
  2. Email Address
  3. A new Alternate Email Address
  4. Character Names

A gm will contact you via email about the status of your account.

Q: How do I report someone who is harassing me?

To report someone you should provide

  • 1) Screenshots/Movie (Just having these however will not be grounds enough to get the person banned)

  • Or

  • 2) A game sage must see the event take place
  • 3) A game master must see the event take place.

Sending a ticket to:
info@aeriagames.com with the above information is enough to warrant an investigation.

Q: I think I saw a hacker, what should I do?

A: Contact info@aeriagames.com with the person's name. (Remember that the players name must be exact, this includes numbers and capitalization.)

Q: There is a person in game who has a racist, vulgar or sexually explicit name, what should I do?

A: Take a screenshot and send it to info@aeriagames.com. We will either ban the person or change their name.