General | Technical | Harassment | Billing
- What do I need to know before I mail billing?
- Where are my Aeria Points?
- How do I get Aeria Points?
- Do I have to pay with Pay Pal?
- I used the credit card Payment why is it asking me to log into Pay Pal?
- I got a confirmation from the bank saying my money was taken out but I didn’t receive Aeria Points?
- I bought purchased Aeria points during a bonus cash sale but haven’t received my AP! When will it come?
Q: What do I need to know before I mail billing?
A: Before emailing billing support (billing@aeriagames.com), please note the following: The account that will be given the Aeria Points, will be the one that you are signed in as in the website.
Please include in your email:
- 1) Aeria Games Account ID (not In Game Name)
- 2) Transaction/Receipt ID
- 3) Date and amount of transaction
Q: Where are my Aeria Points?
A: You can find your Aeria Points once you sign in your profile history.
This will show you how much you have spent and on what.
If you are looking for the counter keeping track of how many Aeria Points you have it varies depending on the game:
Last Chaos:
In Last Chaos you click on the button that says store in the bottom right hand corner of the screen, to open your item mall window. The point count can be found in the bottom right corner.
Project Torque:
In Project Torque in you first open your game you will see your AP and RP in the right hand corner.
Twelve Sky:
In Twelve Sky there is an NPC named Mall Manager Nowon, when you select him to talk and then select buy your points will show up at the top of the shop where there is a picture of gold.
Shaiya:
In Shaiya, the first button, at the bottom left corner that looks like gold. This is their item mall.
A: There is only one way to get Aeria Points that is to be logged into your profile and select the store tab at the top of the webpage. Click on the Aeria Point Recharge button and select your type of payment.
This URL will also take you to the buy Aeria point’s page: https://billing.aeriagames.com/fillup/payment_select.asp
Q: Do I have to pay with Pay Pal?A: We have three 3rd Party Payment methods that can be used. Pay Pal, Pay by Cash, and U-Kash. These are the only way to get Aeria Points.
Q: I used the credit card Payment why is it asking me to log into Pay Pal?
A: Because we only use third party payment methods, when you put an email or credit card that Pay Pal recognizes it will ask you to log in, but you still have the option of not making a pay pal account. Please refer to the picture below for more information.
Q: I got a confirmation from the bank saying my money was taken out but I didn’t receive Aeria Points?
A: This happens for several reasons,
- 1. Pay Pal's E-check takes 7-11 days to clear. Even though the funds are withdrawn right away. Pay pal will hold your funds till they completely clear your account. This is a standard Pay Pal policy and Aeria Games has no control over this.
- 2. You payment hasn’t cleared with the 3rd party payment method. If this is the case you should go to their website and find out why. We can only award Aeria Points after the 3rd party notifies us. The only 3rd party payment method that we have access looking at the records is Pay Pal. If you are using the other methods please contact them for any issues regarding payment.
Pay Pal Customer Service URL
Pay By Cash Customer Service URL
U-Kash Customer Service URL
A: Bonus cash (and corresponding sales) are awarded when the transactions clear. If you purchase bonus cash after the end time You will not receive the bonus!!!
i still have not received AP for myspace event. This is way too long. Im on the 20th page and people after me have received AP. When will i get my 10k ap. IM missing so many AP sales on project torque.
Pervy sent a message using the contact form at
http://www.aeriagames.com/contact.
Receipt ID: 1922-6727-4205-4017
[Request Tracker (RT) #1412998] AutoReply: Notification of payment
received?
Another Tuesday .. another $50 bucks
Another week where I paid and did not recieve my ap points
I expect this to be handled before server maintenance please .. and now
this is 3 weeks ..THREE WEEKS where I got no reward points credited either
I believe some good compensation for my frustration in this matter
reoccurring for 3 weeks now is deserved - - -
Please fix this
thanks
Account name ... Pervy
Hi , I have made purchase for the following account but the AP is not recieved.
when i tried to send to the billing it shows :user is over quota.
Pls Help.
i havent been getting the correct rewards point could u plz chk this also didnt recieve my key code for first top spender event why?im missing abour 1600 or more in reward point, emailed u 4 times and havnt heard anything what is he problem
Okay I did the MySpace thing and I haven't yet received my AP for it. Most of the people I know have got them or had to put a ticket in. My ticket has not gotten any response yet. It is almost the end of August and it was stated that it would be given out starting August 12th so I would like to know what about it is going on.
My ticket # is: [Request Tracker (RT) #1398069]
LadyDragon808 (account name)
Transaction ID: 6AX50336PS9808044
acc name:iwillmakeit
i sent too many mails as my friends too but nobady take an answer!just tell us plz how long we should w8 for this or what we can do anyway(i mean if we should change something etc etc)
Hi I keep seeing that you can purchase points from your mobile but see no link on the recharge page?? Anyone give me a clue how I can recharge points with my phone?
hey i bought the AP using google check out....so can u explain to me how does it work ? i mean how will i get the points ? and how long will it takes ? thanks ;))
hi will you ever make it possible to buy Aeria points over the mobile phone in England if so let me know ASAP
along with the date
and the price
thanx :)
OK so id appreciate if i could get a email or somehting from somone from AG....i ahve reward points that have not been credited for this months comon what happened...pls fix it!