I've been on a hiatus for a few months from Aeria, but when I came back and inquired about a contest I had placed in before I left, because I hadn't received the reward during the break, my ticket was responded to promptly and everything worked out quickly. Not only that, but I got a follow-up email to make sure everything was in order. Needless to say I'm a happy camper!
It's sad to come back to GF and see that the GMs I knew and loved are now moved to other games, but I'm very happy that we still have awesome ones in their place. So cheers to you guys, especially GM_Cara (who I'm pretty sure moved to GF before I left but I never really got to know her before now)! Voted a 5; things aren't perfect in the game, but that's more the fault of the developers than the GMs, and I know they work hard with what they have to keep us happy, and I appreciate that.