As Ive said in the survey, I voted fair because there were often delays with the billing department, or 'unexpected' maintenances in LC. Like a double roll back in Auzura and hardware crashed.
Of course I dont blame the GM team. These things were not predicted and thus surprising. However I believe that double securing the software/hardware could have a better effect on the service they provide us and on us, the customers. (Maybe thats a suggestion?)
Due to these 'surprising' events, Ive given an overall rating of fair from an objective p.o.v.
But also more forum events these days would be more than welcome. The (GM organized) events section from LC sort of died past month, as in the month before, there used to be several events which kept the LC community entertained.
Note: this is a feedback only about the service, NOT about the game.