How would you rate Aeria Games Service?

5 (Excellent)
24%65 Votes
4
31%82 Votes
3
20%55 Votes
2
7%19 Votes
1 (Poor)
15%41 Votes
Total Votes :: 262 Votes
Author Message

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedOct 25, 2010 7:40 am   Last edited by Superman0X on Nov 23, 2010 4:48 pm. Edited 1 time in total

Feedback Poll 10/25/10

We run this monthly, to see how we are progressing (if at all).

The topic is: How would you rate Aeria Games Service?

5 is considered the best rating.
1 is considered the worst rating.

You are free to decide on your own what exactly this means.
You are free to post here any details that you would like to share.
Please feel free to state whether you have seen any changes in the past 30 days, and what you think about them.

The overall score of this poll, as well as a summary of the comments posted will be given to management.

Note: Random AP rewards may be given to accounts that post comments.

---Additional Information---

We will be sending out email surveys again this month. We will be using survey monkey, and the email should look something like this:

Subject: Aeria Games Customer Survey
Body: Aeria Games is conducting a monthly survey, and your response would be appreciated. You're email was chosen because you have submitted a service request in the past 30 days.

Here is a link to the survey:
http://www.surveymonkey.com/s.aspx

This link is uniquely tied to this survey and your email address. Please do not forward this message.

Thanks for your participation!

Please note: If you do not wish to receive further emails from us, please click the link below, and you will be automatically removed from our mailing list.
http://www.surveymonkey.com/optout.aspx

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djashes

Rank 5.1
djashes
Joined
31 Aug 2007
Posts
8990
Location
Y u mad United States
PostedOct 25, 2010 8:26 am
You did alright this month. Would like some more pressure on SoftNyx though. (For WolfTeam)

First post!
:3

crystalpink

Rank 5.1
crystalpink
Joined
17 Aug 2009
Posts
7366
Location
Los Angeles United States
PostedOct 25, 2010 8:44 am
Lords Online:
It was very decent that Aeria could handle the World_1 crash quickly.
The drawback were just troop issues (missing troops and stuck troops).
Also, could we get weekly maintenance for Lords Online please?



Grand Fantasia:
I'm happy that Aeria, finally, listens to the merging request from many players.
The merging happened smoothly as well.

The new server with macro/botting system sounds interesting, just like on Kitsu Saga.
I also like the recent promo, permanent wings reward for spending 1499 AP.
There were many interesting Halloween events =)




DDTank:
Thanks to Aeria for hosting this game.
This game is very addicting to some people, including me.

However, the item mall prices need to get lowered.
At this moment, many people, including me, admit that the prices are too expensive.


Overall: 3.75 --> votes for 4

species1

Rank 2
species1
Joined
04 Mar 2009
Posts
443
Location
Italy
PostedOct 25, 2010 9:02 am
Well.. yes Aeria Gmes is doing awsome in my opinion .. is not easy to host all those games... and they do lot of promotions.. events.. polls like this.. gifts for everyone.. thats awsome.
And you guys jave a really good prepared staff.. congratz for that.Im playing wolf team .. because i love it... and why i love it ? because staff of aeria games do they job verry good.. if they didnt.. the game wasnt so popular . and so good organized.. only they keep this community togheter. Awsome.. keep it up .

Rakusen

Elite Founder: Scarlet Blade
Rakusen
Joined
26 Jul 2008
Posts
2855
Location
Stalking Ericka United States
PostedOct 25, 2010 9:05 am
Personally, I think you should monitor your GSes a bit more and drop the inactive ones or the ones that people give bad ratings to.

Contact Us~Don't be afraid to ask for help~Terms of Service~

Joe84

Rank 0
Joe84
Joined
09 Jun 2008
Posts
34
Location
Nottingham United Kingdom
PostedOct 25, 2010 9:10 am
personaly since i have been bk iv had no problems keep up the gd work

FujiwaraNoMokou

Rank 1
FujiwaraNoMokou
Joined
19 Oct 2009
Posts
201
Location
Essen Germany
PostedOct 25, 2010 9:12 am
I voted for 4!

Thanks for Kitsu Saga^^
The only negative thing is the closedown of LaTale.

Greetz
Mokou~

<center></center> <center>LaTale: MokouMo, LvL 15x Bard ; Tsuru, LvL 8x Sorcerer</center>

LadyBorderlinex

Rank 5
Joined
03 Dec 2009
Posts
4155
Location
Zimbabwe
PostedOct 25, 2010 9:15 am
I think more needs to be done in the form of transparency. With the recent server issues, I feel like a lot of heartache would have been avoided if some (more) honestly was given.

Right direction? Yes. Do I feel like the company is there yet? No.

=D

Queen of Unnecessarily Long Youtube Videos Used To Report Multi-clienting

zhegao

Rank 4
zhegao
Joined
07 Nov 2008
Posts
1708
Location
United States
PostedOct 25, 2010 9:17 am
A few server instability issues with Tairen 1 and Auzura in general, but I am excited for the new content to come as well as the Halloween Event.

The Item Mall packages have been superb, with 2 for 1s and even a 3 for 1 booster sale.

All in all, a very good month in LC.

adam270391

Rank 2
adam270391
Joined
21 Nov 2008
Posts
517
Location
manchester, United Kingdom
PostedOct 25, 2010 9:18 am
Voted 4, LaTale's shutdown was disappointing, but the overall service is still well above average Smile

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