I hope GM's send the players warnings before they ban us. My other account got banned for no reason that I know of. Even IF we did something wrong, we hope they will give us a chance. Sometimes we become unaware of what we are saying because of the pressure of playing. Maybe we say threatening words to others so just they would leave us alone or stop calling us "NOOBS". T-T
I hope I can see my DDTank again.
I've spent alot of money on that game and I just can't sit and watch it go to waste.
There can't be people online to monitor every single chat on every single game all the time. As you already agreed to the ToS, it's your own responsibility to comply with it. An e-mail with information regarding the suspension of your account should have been sent to the e-mail attached to the account in question. Sometimes they don't send it until you appeal the ban though. If you haven't already sent in a Ban Appeal, you can do so here.
If you already sent in a ticket, sending in more than one slows down the process, so just be patient~ Good luck.