Regarding my account jmk44764476 I got email 9 hours ago from billing saying my ban was lifted. When I tried to log in, it says my account is still blocked.
heres email from Aeria billing:
Subject: [Request Tracker (RT) #8908435] [Ban appeal] chargebacks
> From: firstname.lastname@example.org
> To: ********
> Date: Wed, 19 Dec 2012 02:13:47 -0500
> Hello jmk44764476,
> Thank you for contacting us. After further investigation of the account,
> we have fixed the issue and you will now be able to access your account
> and the AP along with it to purchase items in game. We apologize for any
> inconvenience that this might have caused you. Please log into your game
> to verify that you are able to play and use your AP. If you have any other
> problems, please contact us again.
> Thank you for being a valued customer to Aeria Games.
> Billing Staff
> Team Aeria