I only had 1 problem with being banned from Aeria Games.
I got banned, I sended a ticket, I received an e-mail to fill in my information, sended it back
and the day after that my account was successfully recovered without any problems!
BUT: when i logged back in, I saw my AP was stolen!
SO I just sended a reply on my recovery e-mail, saying that my AP was stolen by the hacker, I told them I never have played the game which the hacker has bought items for, and the same day I got my AP back!
So I really want to thank Aeria Games for the fast and great help they did!
I hope more of you guys experienced (or will experience) this the same way!