In the past few weeks we have seen an extremely high incident of account theft. We have been talking to the people involved, but have not found a common thread which we could clearly identify as the source of the problem.
Here are some of the issues we have seen:
We have shut down 2 high quality phishing sites in the past few weeks. We suspected that these may have been used to get account information. As a reminder, you should always check the url from any link, and you should only login if the domain is X.AeriaGames.Com Do not be fooled by domains like X.AeriaGames.Y.Com or X.AeriaGamea.com or X.AeriaGames-Y.Com etc.
There are several new virus/keyloggers out there that are specifically feeding databases for gameing theft. We do realize that people often re-use usernames/passwords, and that if it was stolen for one game, it can be used for another. The best way to avoid this problem is to slightly vary this combination for each game, as they usually use a script to check if it works, and even a slight change will defeat this.
Note: Public Warning
We have seen a correlation between the people that use these services, and those that have their accounts compromised at a later date. Do NOT ever give out your username/password. Do NOT ever download chat clients or such from sites. Do not ever install any plugins or applications from these sites.
Installing an application that is used to bypass the security on another program... isnt this a self described recipe for disaster?
As some of you are aware, accounts have been recently compromised, and used by goldsellers. This means that when we become aware of this, we lock the account, and there may be 'extra' cleanup required before we can restore your service. We try to be understanding of these issues... but the bottom line is that you are responsible for security of the account, and if the account is damaged beyond repair, you may not get it back, or it may come back in a condition that is unusuable.
Please try to take all reasonable steps to avoid these problems, so that you never have to deal with your account being stolen.