Please follow steps 1-10 to fix most TwelveSky2 launcher problems.

1. Run as Administrator
2. Reboot
3. Change D.E.P. Settings
4. Add Exceptions to Anti-Virus
5. Add Exceptions to Firewall
6. Change Screen Resolution
7. Change Game Resolution
8. Change Game Windowed/Full Screen Mode:
9. Update Display Adaptor Drivers:
10. Re-patch/Re-install:

If anybody knows how to add exceptions to any other Anti-Virus or Firewall not listed please post the instructions in this thread and I will edit my post to include the updated information. OH YEAH! And I will give you credit for it. : )

The main exception/exclusion instructions I’m looking for are:

Zone Alarm Anti-Virus
Zone Alarm Firewall
McAfee Anti-Virus

The first step you should take when having problems with running any program in Windows Vista/7 is to run them as an administrator.

The “Run this program as an Administrator” compatibility option allows you to run the program with top level privileges.

To Run TwelveSky2 as Administrator:

1. Right click on your TwelveSky2 icon
2. Click “Properties”
3. Click the “Compatibility” tab at the top
4. Click “Show settings for all users” at the bottom
5. Click “Continue”
6. Place check marks in both “Run this program in compatibility mode for: Windows XP (Service Pack 2)” and “Run this program as an administrator” boxes
7. Click “OK”

The first step that should be taken, in trying to fix most any problem computer related, is to restart your system.

D.E.P. stands for Data Execution Prevention and its primary role is to stop a program or service from running unwanted code.

We should set D.E.P. to Turn on DEP for essential Windows programs and services only. To do this find your Operating System in the list below and follow the instructions laid out for that Operating System.

Windows XP Service Pack 2 or Greater:

1. Click “Start”
2. Select “Control Panel”
3. Select “System”
4. Click the “Advanced” tab
5. In the “Performance” region select “Settings”
6. Click the “Data Execution Prevention” tab in the dialog box that opens
7. Select “Turn on DEP for essential Windows programs and services only”
8. Click “Apply”
9. Click “Ok”
10. Reboot

Windows Vista or Window 7:

1. Click “Start”
2. Right Click “Computer” and Select “Properties”
3. Click on “Advanced System Settings” in the upper left green area
4. Click the “Continue” Button in the UAC prompt
5. In the “Performance” region select “Settings”
6. Click the “Data Execution Prevention” tab in the dialog box that opens
7. Select “Turn on DEP for essential Windows programs and services only”
8. Click “Apply”
9. Click “Ok”
10. Reboot

An Anti-Virus may try to stop a program from running because it suspects malicious intent.

We should add “Exceptions” for any programs we want to run without the Anti-Virus interfering.

To add Exceptions for TwelveSky2 find your Anti-Virus in the list below and follow the instructions laid out for that Anti-Virus.

AVG:

1. Open "AVG User Interface"
2. Click "Tools"
3. Select "Advance Settings"
4. Select "Exception" under "Resident Shield"
5. Select "Add Path"
6. Add “C:\AeriaGames\TwelveSky2”
7. Click "OK"
8. Click "Apply"

Avira:

1. Open Avira
2. Click on "Configuration"
3. Select the "Expert mode" check box
4. Click the + near "Scanner"
5. Click the + near “Scan”
6. Click on “Exceptions”
7. Under “File objects to be omitted by the scanner” click on the box with "..."
8. Search for the "TwelveSky2" folder C:\AeriaGames\TwelveSky2”
9. Click "Add"
10. Click the + near "Guard"
11. Click the + near "Scan"
12. Click on “Exceptions”
13. Under “File objects to be omitted by the Guard” click on the box with "..."
14. Search for the "TwelveSky2" folder C:\AeriaGames\TwelveSky2”
15. Click "Add"
16. Click “OK” at the bottom of the screen

Avast:

1. Select "Standard Shield" provider
2. Click on "Advance" tab
3. You should see a small box which says "Here you can modify the list of locations that will not be scanned and/or tested"
4. Click "Add" button and put in C:\Aeria Games\TwelveSky 2*

NOD-32:

1. Click on “AMON”
2. Click on “Setup”
3. Click on “Exclusions”
4. Click on “Add”
5. Add C:\AeriaGame\TwelveSky2

Norton:

1. In the lower left corner of the window, click “Options > Norton Internet Security or Norton AntiVirus”
2. In the left pane, click “Exclusions”
3. Under Which disks, folders or files to exclude from risk scanning, click “New”
4. Select “C:\AeriaGames\TwelveSky2”
5. Click “Include Subfolders”
6. Click “OK”
7. Under Which disks, folders or files to exclude from Auto-Protect scanning, click “New”
8. Select “C:\AeriaGames\TwelveSky2”
9. Click “Include Subfolders”
10. Click “OK”
11. Click “Apply”
12. Click “OK”

A Firewall may try to stop a program from running because it suspects malicious intent.

We should add “Exceptions” for any programs we want to run without the Firewall interfering.

To add Exceptions for TwelveSky2 find your Firewall and/or Operating System in the list below and follow the instructions laid out for that Firewall and/or Operating System.

Windows Firewall:

Windows XP:

1. Click “Start”
2. Click “Control Panel”
3. Click “Security Center”
4. Click “Windows Firewall”
5. Click the “Exceptions” Tab
6. Click “Add Program”
7. Click “Browse”
8. Add BOTH “C:\AeriaGames\TwelveSky2\Launcher.exe” and “C:\AeriaGames\TwelveSky2\TwelveSky2.exe”


Windows Vista or Windows 7:

1. Click “Start” Button
2. Type “Firewall” into the Run/Search box near the bottom
3. Click on “Windows Firewall” NOT “Windows Firewall with Advanced Security”
4. On the left hand side of the screen click “Allow a program through Windows Firewall”
5. Click “Browse”
6. Add BOTH “C:\AeriaGames\TwelveSky2\Launcher.exe” and “C:\AeriaGames\TwelveSky2\TwelveSky2.exe”

Norton Firewall:

1. Click “Start” button
2. In XP click “Programs” in Vista/7 click “All Programs”
3. Open “Norton Internet Security”
4. Click “Settings”
5. Click “Personal Firewall”
6. Click “Configure”
7. Click on “Program Control”
8. Click “Add” and add BOTH “C:\AeriaGames\TwelveSky2\Launcher.exe” and “C:\AeriaGames\TwelveSky2\TwelveSky2.exe”
9. Select “Allow” on these two files.
10. Click on each file that you added and click “Modify”
11. Make sure that both files are set to “Allow All”
12. Click Okay

McAfee Firewall:

1. Double click the icon to open “Security Center”
2. Click “Advanced Menu” at the bottom
3. Click “Configure” on the left
4. Click “Internet and Network” at the top left
5. Click “Advanced” on the right
6. Click “Program Permissions” on the left
7. Add BOTH “C:\AeriaGames\TwelveSky2\Launcher.exe” and “C:\AeriaGames\TwelveSky2\TwelveSky2.exe”

Comodo Firewall:

1. Click “Security” to activate the Comodo Firewall Pro main screen in Security mode
2. Click “Define a new trusted application”
3. Click “Browse”
4. Add BOTH “C:\AeriaGames\TwelveSky2\Launcher.exe” and “C:\AeriaGames\TwelveSky2\TwelveSky2.exe”

A lot of video related problems can be fixed by changing your screen resolution to something different than your current resolution, and then changing it back, or just changing it period.

To change your screen resolution find your Operating System in the list below and follow the instructions laid out for that Operating System.

Windows XP:

1. Right click on any blank space on your desktop
2. Click “Properties” in the menu
3. Click on the “Settings” tab at the top right
4. Drag the “Screen Resolution” slider to desired resolution
5. Click “Apply”
6. If it asks you if you would like to keep the changes click “Yes”

Windows Vista:

1. Right click on any blank space on your desktop
2. Click “Personalize” in the menu
3. Click “Display Settings” at the bottom
4. Drag the “Screen Resolution” slider to desired resolution
5. Click “Apply”
6. If it asks you if you would like to keep the changes click “Yes”

Windows 7:

1. Right click on any blank space on your desktop
2. Click “Screen Resolution” in the menu
3. Click the downward facing arrow next to “Resolution”
4. Drag the slider to desired resolution
5. Click “Apply”
6. If it asks you if you would like to keep the changes click “Yes”

Your game resolution should be changed if changing your screen resolution did not fix your problem or it does not match your screen resolution.

1. Launch your game as normally
2. Instead of clicking Game Start click “Display Setting”
3. Change the resolution to match your screen resolution
4. Click “OK”

Changing your game to windowed mode fixes a lot of video related of errors.

1. Launch your game as normally
2. Instead of clicking Game Start click “Display Setting”
3. Choose “Windowed” Mode
4. Click “OK”

To run games properly you need to have the correct drivers for your display adapter (video card). Go to the manufacturer’s site for your video card drivers.