How would you rate Aeria Games Service?

1 (Terrible)
45%315 Votes
2 (Poor)
9%64 Votes
3 (Average)
11%77 Votes
4 (Good)
17%122 Votes
5 (Excellent)
17%120 Votes
Total Votes :: 698 Votes
Author Message

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedFeb 25, 2010 3:52 pm   Last edited by Superman0X on Feb 25, 2010 5:22 pm. Edited 1 time in total

Feedback Poll 02/25/10

We run this monthly, to see how we are progressing (if at all).

The topic is: How would you rate Aeria Games Service?

5 is considered the best rating.
1 is considered the worst rating.

You are free to decide on your own what exactly this means.
You are free to post here any details that you would like to share.
Please feel free to state whether you have seen any changes in the past 30 days, and what you think about them.

The overall score of this poll, as well as a summary of the comments posted will be given to management.

Note: Random AP rewards may be to accounts that post comments.

---Additional Information---

We will be sending out email surveys again this month. We will be using survey monkey, and the email should look something like this:

Subject: Aeria Games Customer Survey
Body: Aeria Games is conducting a monthly survey, and your response would be appreciated. You're email was chosen because you have submitted a service request in the past 30 days.

Here is a link to the survey:
http://www.surveymonkey.com/s.aspx

This link is uniquely tied to this survey and your email address. Please do not forward this message.

Thanks for your participation!

Please note: If you do not wish to receive further emails from us, please click the link below, and you will be automatically removed from our mailing list.
http://www.surveymonkey.com/optout.aspx

Note: Everyone's opinion is valid. Please no personal attacks. You must still follow the rules in HOW you express your opinions, so keep it civil.
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BaneofHate

Rank 0
BaneofHate
Joined
11 Feb 2010
Posts
185
Location
United States
PostedFeb 25, 2010 4:20 pm
>.> i voted 5........its ok i filled out a servey 1

Pimorez

Rank 4
Pimorez
Joined
02 May 2007
Posts
3153
Location
Netherlands
PostedFeb 25, 2010 4:23 pm
No big mess-ups like a big hacker who doesn't get taken care of.
Good service if something did get messed up (forever lasting PRS, mess-ups about lost pets etc..)

4, Good Smile

ExitiumX

Rank 0
Joined
25 Jan 2010
Posts
106
Location
The Burbs United States
PostedFeb 25, 2010 4:27 pm

Re: Feedback Poll 02/25/10

Superman0X wrote:
Note: Random AP rewards may be to accounts that post comments.  


Why do you have to give out random AP awards. Is this a way of getting good reviews like you did with the whole Better Business Bureau review done a while back??

Thank you and May God Bless you with a blessed day.

SkaIp

Rank 1
SkaIp
Joined
23 Feb 2009
Posts
244
Location
Germany
PostedFeb 25, 2010 4:31 pm
Terrible - u know why.

Thanks for the great time - Im done

xDisharmony

Rank 0
xDisharmony
Joined
17 Jan 2010
Posts
104
Location
Norway
PostedFeb 25, 2010 4:32 pm
[Insert random comment]

candystrike

Rank 2
candystrike
Joined
30 Jan 2010
Posts
497
Location
Santo domingo Dominican Republic
PostedFeb 25, 2010 4:33 pm
To put it nicely, you guys need to improve.

deathbivouac

Rank 3
deathbivouac
Joined
05 Feb 2009
Posts
889
Location
San Antonio, TX United States
PostedFeb 25, 2010 4:40 pm   Last edited by deathbivouac on Feb 25, 2010 4:50 pm. Edited 1 time in total
I gave a pretty extensive feedback last month. My concerns weren't addressed, as the recent happenings in Megaten over the past 24 hours have proved that. You still can't handle criticism as a company, and tell your customers they're wrong for having negative opinions about the way you conduct business. You lock threads that get too out of control for the GMs... and here I thought you learned how to work under pressure in community college.

You earned another 1-star this month, as things only got worse.

Inb4 original post changes to:
Superman0X wrote:
The topic is: How would you rate Aeria Games Service?

1 is considered the best rating.
5 is considered the worst rating.  


I'd like to add, I don't play 12sky, but it's pretty obvious you all treat that poor community like a doormat. The way you turn your games into abandonware at the end of their life-span is just despicable. If you have no interest in continuing to support the game, let a company who wants to salvage the game pick it up.

ReporterWT29

Rank 0
ReporterWT29
Joined
28 Jan 2010
Posts
34
Location
9999999999999999999999 United States
PostedFeb 25, 2010 4:47 pm
I have been playing Wolf Team for a while now, and i gotta say its a great FPS game. But unfortunately the last month there has been lots of reports of Glitchers and Hackers. I have reported a few in the Wolf Team Forums and reported them via contact us. The response to the tickets is superb, and I would like to thank the Wolf Team staff for a job well done. I've caught only one hacker this past month but I hope to catch more glitchers in the future... Please... they really need to fix the glitches on Covolt Bridge, Street, Paien Lab, Container ship. I have given Aeria Games and Entertainment a full fledged 5 stars! Keep up the good work. Smile

IGN for WT=Undercover98

shizzl3

Rank 2
shizzl3
Joined
17 Jul 2008
Posts
473
Location
Manchester United Kingdom
PostedFeb 25, 2010 4:48 pm
Tactics made this time happy for me Razz
So i have to put 5
I dont know what has happened tho that you have 70% of worst voting

~Retired
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