I'm just saying the entire system is flawed and has the capacity for abuse.
Anytime you give someone power and they're not contractually obligated to have your best interest in mind is dangerous.
Any noob can take a screenie at the right time and paint someone in a less than savory light.
Since GS have direct contact with GM's, naturally their claims would carry more weight.
Sides, it's a pointless job which could easily be filled by a Game Master if they put some actual work into it. Situations would even get resolved more quickly that way.
I think our GM' time is better spent anwsering tickets, then anwsering questions about where to find quest NPC's ect. The idea of the GameSage program is that players with knowledge are there to share their knowledge with other players.
The ticket system is better then having a GM in game imo, because they are able to work directly on one issue without aditional players spamming other issues and distracting them. Also one GM would not be enough. We have 8 server/factions so it would require at least 8 GM's, which is a lot of aditional staff. Then if they were in game all day then it is likely they would develope links with members of the community, thus does that not create the same bias you claim GS's have? Also keep in mind that GM's are only available at certain times of the day, GS's are in various time zones around the world.
As for abusing powers, this is very difficult as we don't actually have any. If I see a player doing something against the rules I do what every other player has the option of doing. I take a SS and submit a ticket. No action will ever be taken against a player just because a GS told a GM they were misbehaving. I asure you we need just as much proof as any other player.
The only exception to this is 3rd party gold sellers, where a GM will give an instant ban based on a GS's word. They do however check to make sure it is a spammer account first.
I think perhaps your knowledge on what a GS does is a little incomplete, and I know many GS's who have reported friends and guild mates, so please get to know us before you make a judgement, and if you do find any evidence of bias or misconduct then please report
the GS in question, I asure you GM's take such matters very seriously.