Commonly Asked Questions Regarding CB/Download
Most popular question: "I can't log in?" Solution: Be sure to re-log into the website to activate your account
** I didn't get an email, can I download the game?
The download is available to everyone, but you may not be able to log in unless you are part of the Closed Beta. If you have not been invited yet you can always get a beta key
DOWNLOAD & INSTALL QUESTIONS
** I'm getting a download error from Akamai!
The most common problem is that the download window is closed -
KEEP THE BROWSER WINDOW OPEN!
Some of these issues can be easily fixed. Please be sure to check out the other threads in this section. If you cannot find an issue similar to yours, screenshot the problem (if possible) and fully describe the issue.
Don't worry, alternative download sites will be available soon!
** The Akamai download finished, but where is it??
The first download on the download page
requires the akamai downloader. The default download location is the desktop - but if it isn't there check here:
C:\Program Files\Common Files\Akamai
To download the game
installer, run the Akamai download program.
Remember, you must keep your browser window open!
The browser window automatically runs the program unless you uncheck the "run when download is complete" checkbox. If it doesn't, check here:
C:\Program Files\Common Files\Akamai\Cache\
** When I try to install, I get an error that says "Launching File Failed: SE_ERR_SHARE"
Luckily the fix to this seems to be simple. Restart your computer, then try again. The launcher can be found in the location listed in the question above this one.
** I get an error at the end of installation?
At the end of installation the Grand Fantasia website will try to launch. If this does not happen try changing your default web browser to Internet Explorer.
** No matter what I do I can't download the game using Akamai
If you are using Firefox, make sure you are not using the NoScript plugin. Also make sure you have admin privileges, and if prompted choose to "Run as Administrator".
If nothing else works, please use one of the one of the alternate mirror download locations such as this one http://download.mmosite.com/download.php?id=3910
LOGIN & LAUNCHER QUESTIONS
** HELP! I can't log in to the game!!
You may need to re-sign in to the website in order to fully activate your account.
** I get an error at the launcher screen
If you are running Windows Vista, go to the AeriaGames folder, then Grand Fantasia folder, look for "_Lancher.exe" right click then run as admin.
Also you can try running a "Full Scan" at the launcher screen which will verify you patched correctly. If that doesn't work, make sure Grand Fantasia is not blocked by your firewall.
** Why am I having graphics lag?
Try adjusting the video settings in-game. Generally lowering the resolution and other settings should improve performance. If you are still having trouble, make sure your system meets the minimum requirements posted on the website and otherwise try updating video card drivers.
** Game freezes?
Update video card drivers.
** I have trouble reading the text
Toggle the Font Size checkbox in the options screen to see if this helps. If this doesn't work, try adjusting your video card settings (such as anti-aliasing) and update your video card drivers.
(this thread will be updated as more questions occur)
--- Thanks to all the players that are helping to find solutions! Your contributions are hugely appreciated.
/ Mod Edit /