How would you rate Aeria Games Service?

1 (Terrible)
8%26 Votes
2 (Poor)
9%27 Votes
3 (Average)
20%62 Votes
4 (Good)
29%88 Votes
5 (Excellent)
32%96 Votes
Total Votes :: 299 Votes
Author Message

mastermike123

Rank 0
Joined
06 Jan 2008
Posts
12
Location
United States
PostedAug 24, 2009 2:34 pm

FeedBack

5
i voted a 5 because i find the overnight promotions to be generous and the recent events on the forums to be quite a bit of fun. Also, whenever spending or purchasing ap I have never had a problem, and the ammount of problems i hear from other players seems to be far less than it has been at previous times.
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deciduouswoulds

Rank 5
deciduouswoulds
Joined
12 Nov 2007
Posts
3485
Location
Shangri La United States
PostedAug 24, 2009 2:41 pm
DoMO is shaping up. For that, I give a "3". Great job listing promos, delivery, and GM activity. It's nice to see the game getting back on it's feet. Best of luck to VentSol.

For some reason I was hopeful HKO would be out by now. The promotion is great. I see advertisements all over Youtube and the web. However, more time churning out the game and less time advertising would be greatly appreciated. Even with the game in still in the release process, people are creating new accounts everyday and asking about it's release. Beta time, please!

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
11287
Location
San Jose United States
PostedAug 24, 2009 2:51 pm   Last edited by Superman0X on Aug 24, 2009 2:52 pm. Edited 1 time in total
deciduouswoulds wrote:
DoMO is shaping up. For that, I give a "3". Great job listing promos, delivery, and GM activity. It's nice to see the game getting back on it's feet. Best of luck to VentSol.

For some reason I was hopeful HKO would be out by now. The promotion is great. I see advertisements all over Youtube and the web. However, more time churning out the game and less time advertising would be greatly appreciated. Even with the game in still in the release process, people are creating new accounts everyday and asking about it's release. Beta time, please!  


I think I can safely say that we would have liked to have announced or even started another round of beta for HKO by this time... but things don't always go as planned.

i.e. the delays are not intentional.... but your feedback is perfectly valid.

domishellsing

Rank 0
domishellsing
Joined
11 Jan 2009
Posts
10
Location
Michigan United States
PostedAug 24, 2009 2:51 pm

Heyy

I Give A 5 ^^ Excellent Service 100%.^^
Keep Up The Good Work Guys

F2PMMOAddict

Rank 0
F2PMMOAddict
Joined
13 May 2009
Posts
29
Location
United States
PostedAug 24, 2009 2:56 pm

Feedback

5 Stars=Excellent! :P
Excellent 5 stars for your company. 99.99% Very Happy

Skundomo

Rank 3
Skundomo
Joined
04 May 2009
Posts
1458
Location
Kuwait/Canada Kuwait
PostedAug 24, 2009 3:05 pm
5 .. I love AGE ^^



-Skun

Pass me by and leave me a cookie. and i'll love you :3

Rhia_Shirubia

GameSage: Forum
Rhia_Shirubia
Joined
10 Jun 2008
Posts
2804
Location
Shirubia Clan Canada
PostedAug 24, 2009 3:16 pm
Persiangato wrote:
Most importantly, there hasn't been a single item mall promotion or deal since the IM as opened.  


Marriage license = 2 Aeria boxes


Aside from that i went with 4, theres a few things i'd like to see changed, mostly more promo's to lumi as well, of course we've gone a long way and i'd love to watch lumi continue to grow ♥

Evil Tick

Rank 2
Evil Tick
Joined
04 Feb 2007
Posts
477
Location
San Pedro Sula Honduras
PostedAug 24, 2009 3:23 pm
Considering the overall promptness in delivering promos and overall service in buying AP´s for 12sky servers, I am satisfied with the service.

For delivering justice in matters concerning to hacking, especially due to our recent problems in Devotion, I totally agree how AG handle the situation and response.

As for the timing that the developer ALT1, regarding the FL cape issue for instance,and I know AG is not directly responsible for the issue, however this tends to impact the overall view of the service provided.

I am giving AG a 5, but please, I do expect some fixing in the level of service and support from ALT1 to 12sky, since it only will affect the service to us users and players,

Thank You

Eliada

Rank 3
Eliada
Joined
26 Mar 2008
Posts
899
Location
Deep Sh** United States
PostedAug 24, 2009 3:44 pm
4/5 for less Clem and more Vent here on DOMO.

PallasAthene

Rank 3
PallasAthene
Joined
23 Jan 2008
Posts
989
Location
Funky Town United States
PostedAug 24, 2009 4:13 pm
Poor. Better than terrible, at least.

Domo is a bit better. Welcome to our new PM, VentSol; we're glad to have gotten someone who seems to know their butt from a hole in the ground, even if it does mean we lose Clementine sooner. Announcing AP sales is something that should never have been stopped: that's in your own interest as much as it is ours. I'm glad announcements are back, but I don't know that I'm grateful, since it's something you should have been doing all along.

We continue to not have even halfway-new content in Domo. This is not directly Aeria's fault, but it starts to raise the old argument, "Well, it is your responsibility to pressure Softstar," etc etc. I'm not sure how much I support that particular approach, but the thought has crossed my mind in the past few barren months of Domo play.

In other games, La Tale continues to disappoint. The whole issue of Game Guard aside (I think that if ~14 pages of almost unanimous public outcry isn't enough argument against it, then you guys need to seriously reevaluate your critical thinking process), there have been ongoing, unresolved issues with the Product Manager and the Game Sages behaving in MOST unsatisfactory manners.

For those not in the know, the Game Sages of La Tale had been given GM armor with godlike stat boosters on them. They have admitted to being given the all green to use these armor sets for personal gain, and have been spotted, screenshotted, and reported tanking high level monsters with their low level characters in order to get rare drops and power level their characters. Some of these stats include ridiculous defense which renders the wearer invincible, 100% all movement speed, 100% EXP bonus, 1500% rare item drop rate, 100% item drop rate... The suits have since been taken away, but the issue that the GM did not even LOOK at what they were handing out, and that this GS has not been excused from duties is... troubling, to say the least.

Numerous tickets have been sent in concerning this issue, and it continues to be unanswered (please check mod only forums concerning the complaint.) I can only assume the standards for the La Tale Game Sage, Game Moderator, and Product Manager positions must be lower than low if this sort of blatant elitism is allowed.

Behavoral issues notwithstanding, the Cash Shop itself is... lackluster, at best. I don't mean variety-wise: I know the game just opened and that options will become greater as time passes. I mean Aeria's bullheaded insistence to keep Cash Shop items untradeable. I personally can see very little gain in having a game that is virtually Cash Shop dependent and not allowing Cash Shop items to be traded. And don't give me that "It can be gifted which is the same thing as tradeable," BS. The gifting option is merely giving a convenient, efficient way for scammers to practice their trade and rip off other players, and YOU are fostering that. And anyway, if I wanted a P2P game, I would go subscribe to WoW, not suckle the LA Tale-nontradeable-cash-shop-items teat you guys have set up here.

Not to mention La Tale patches have been rendering Cash Shop Items previously labeled as tradeable as UNtradeable. The PM sees no problem with this and will neither alter the item's decription in the mall to reflect this change nor compensate players who bought the item under her mistaken labelling. In any other company, false advertising is grounds for lawsuits and government shutdowns, but here we are just expected to grin around our mouthfuls of your BS and beg for more. This is a problem.

Ok, so they got a big long and vitriolic, but I only take the time to write all this junk because I actually give a crap. I like these games, I like playing them, and frankly, I even like spending money on them. I buy things that make me happy, and I've quit buying AP because there's nothing here on which to spend it to make me happy. I was looking forward to a new game, La Tale, and instead it's been one snafu after another trying to enjoy the game.

With older games being left for dead and newer games being filled with nothing but lies and false advertising, some serious changes need to start happening to keep from disenfranchising AP spenders, your bread and butter.

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