Sir, please be patient with the system-Aeria controls a number of games and thousands of players. I don't believe IGN has any affiliation with Aeria, and that would probably produce no results anyways. Now, as far as I can tell, this is for Lords(correct me if I'm wrong) and that being said, this is the wrong place to post, so please post in the correct forum.
I thank you for your consideration and wish you luck on your problem.
I will say, from personal experience, merges may cause a slight delay of tournament and prizes and other responses(it's a hectic process.)