Once again, I give a 5. I guess my rating should be taken with a grain of salt, as I'm not an AP buyer and have never sent a ticket (other than reporting people), so I don't have a lot of things to get ticked off about, heh. But from what I've seen... GMs are involved in the community, the GSes they choose are great, and they try their best to make the game experience the best one possible. I play Shaiya, and there's been a lot of unfortunate problems with updates lately... but imo it's more SonoV's fault than the GMs', since all the new content comes from SonoV, bugs and all.
All in all, I haven't changed my opinion. Keep up the good work.