Author Message

sukukia

Rank 0
sukukia
Joined
27 Feb 2009
Posts
12
Location
United States
PostedMar 17, 2009 5:13 pm

shaiya Updater Problem

It just keep on time out... Help...
Hi all, need help here.
I just can't get through the update, it just failed to update since yesterday up to now...
It just stuck half way of update 1/6 then it goes "Download FailedEx: ,0,42 c23-1"
I have tried and tried, for hours, its still the same...
So I though its because the server is too busy, but it still the same in the next day...
I can't skip the updater, since my copy is not the up-to-date, is it?
so, what should i do?...
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Langerz

Rank 5
Langerz
Joined
11 Nov 2007
Posts
5923
Location
Melbourne Australia
PostedMar 17, 2009 7:53 pm
What was the client filename you have installed Shaiya from?

Which file mirror did you download it from?

sukukia

Rank 0
sukukia
Joined
27 Feb 2009
Posts
12
Location
United States
PostedMar 18, 2009 12:35 am

Still time out...!!!

Still cannot Update... Pls HELP!!!
The version of the setup file is Shaiya_Install_US_090210.exe
Is it the latest?
Up to now still always Operation Time Out.
Too bad... (X_X)"

"难得胡涂" Its good to be "SUKU" sometime...

Langerz

Rank 5
Langerz
Joined
11 Nov 2007
Posts
5923
Location
Melbourne Australia
PostedMar 18, 2009 2:16 am
Did you download it from Aeria? If that's the case, go to Start >> Control Panel >> Add/Remove Programs, look for "dna", and remove it.

play8oy

Rank 0
play8oy
Joined
21 Sep 2008
Posts
62
Location
Mauritius
PostedMar 18, 2009 7:31 am
Langerz, I'm having the same problem too with home Pc...can'tdownload it since yesterday. It was ok with my Office PC though. Right now only managed to download 1/6 patch, that too at 1-2kbps. The rest just can't download it..it stops after a few kb.

Please don't hack my acc now that u know it's me........co'z u'll be dissapointed hahaXD

sukukia

Rank 0
sukukia
Joined
27 Feb 2009
Posts
12
Location
United States
PostedMar 18, 2009 7:45 am

Somebody... Pls...

OH God, it still time out...
Hi, have done as suggested by you. Uninstall DNA, restart my pc then start Shiaya. The same problem occured, only download first part of update for a while with 1 or 2 or 3 kb/s then it stuck for minutes, finally it prompt me "Operation Time Out".
What should I do to solve this problem?

"难得胡涂" Its good to be "SUKU" sometime...

play8oy

Rank 0
play8oy
Joined
21 Sep 2008
Posts
62
Location
Mauritius
PostedMar 18, 2009 8:31 am
i ran the game diagnostic tool and this is what i got :

Code:
==============================================================================       
TRACE ROUTES       
==============================================================================       
Server: GameGuard       

       
Tracing route to ip-72-55-188-180.static.privatedns.com [72.55.188.180]
   
over a maximum of 30 hops:
   

       
1 * * 20 ms 219.93.218.177
 XXX.XXX.XXX.XXX
2 * * * Request timed out.
 XXX.XXX.XXX.XXX
3 * * * Request timed out.
 
4 * * * Request timed out.
 
5 * * * Request timed out.
 
6 * * * Request timed out.
 
7 * * * Request timed out.
 
8 * * * Request timed out.
 
9 * * * Request timed out.
 
10 * * * Request timed out.
 
11 * * * Request timed out.
 
12 * * * Request timed out.
 
13 * * * Request timed out.
 
14 * * * Request timed out.
 
15 * * * Request timed out.
 
16 * * * Request timed out.
 
17 * * * Request timed out.
 
18 * * * Request timed out.
 
19 * * * Request timed out.
 
20 * * * Request timed out.
 
21 * * * Request timed out.
 
22 * * * Request timed out.
 
23 * * * Request timed out.
 
24 * * * Request timed out.
 
25 * * * Request timed out.
 
26 * * * Request timed out.
 
27 * * * Request timed out.
 
28 * * * Request timed out.
 
29 * * * Request timed out.
 
30 * * * Request timed out.
 

       
Trace complete.
       
==============================================================================       
Server: Login Server and Lailah   

       
Tracing route to ip-72-55-177-194.static.privatedns.com [72.55.177.194]
   
over a maximum of 30 hops:
   

       
1 14 ms 39 ms * 219.93.218.177 XXX.XXX.XXX.XXX
2 * * * Request timed out.
 XXX.XXX.XXX.XXX
3 * * * Request timed out.
 
4 * * * Request timed out.
 
5 * * * Request timed out.
 
6 * * * Request timed out.
 
7 * * * Request timed out.
 
8 * * * Request timed out.
 
9 * * * Request timed out.
 
10 * * * Request timed out.
 
11 * * * Request timed out.
 
12 * * * Request timed out.
 
13 * * * Request timed out.
 
14 * * * Request timed out.
 
15 * * * Request timed out.
 
16 * * * Request timed out.
 
17 * * * Request timed out.
 
18 * * * Request timed out.
 
19 * * * Request timed out.
 
20 * * * Request timed out.
 
21 * * * Request timed out.
 
22 * * * Request timed out.
 
23 * * * Request timed out.
 
24 * * * Request timed out.
 
25 * * * Request timed out.
 
26 * * * Request timed out.
 
27 * * * Request timed out.
 
28 * * * Request timed out.
 
29 * * * Request timed out.
 
30 * * * Request timed out.
 

       
Trace complete.
       
==============================================================================       
Server: Teos       

       
Tracing route to ip-72-55-177-196.static.privatedns.com [72.55.177.196]
   
over a maximum of 30 hops:
   

       
1 15 ms * * 219.93.218.177
 XXX.XXX.XXX.XXX
2 * * * Request timed out.
 XXX.XXX.XXX.XXX
3 * * * Request timed out.
 
4 * * * Request timed out.
 
5 * * * Request timed out.
 
6 * * * Request timed out.
 
7 * * * Request timed out.
 
8 * * * Request timed out.
 
9 * * * Request timed out.
 
10 * * * Request timed out.
 
11 * * * Request timed out.
 
12 * * * Request timed out.
 
13 * * * Request timed out.
 
14 * * * Request timed out.
 
15 * * * Request timed out.
 
16 * * * Request timed out.
 
17 * * * Request timed out.
 
18 * * * Request timed out.
 
19 * * * Request timed out.
 
20 * * * Request timed out.
 
21 * * * Request timed out.
 
22 * * * Request timed out.
 
23 * * * Request timed out.
 
24 * * * Request timed out.
 
25 * * * Request timed out.
 
26 * * * Request timed out.
 
27 * * * Request timed out.
 
28 * * * Request timed out.
 
29 * * * Request timed out.
 
30 * * * Request timed out.
 

       
Trace complete.
       
==============================================================================       
Server: Etain       

       
Tracing route to ip-72-55-177-198.static.privatedns.com [72.55.177.198]
   
over a maximum of 30 hops:
   

       
1 16 ms * 20 ms 219.93.218.177 XXX.XXX.XXX.XXX
2 * * * Request timed out.
 XXX.XXX.XXX.XXX
3 * * * Request timed out.
 
4 * * * Request timed out.
 
5 * * * Request timed out.
 
6 * * * Request timed out.
 
7 * * * Request timed out.
 
8 * * * Request timed out.
 
9 * * * Request timed out.
 
10 * * * Request timed out.
 
11 * * * Request timed out.
 
12 * * * Request timed out.
 
13 * * * Request timed out.
 
14 * * * Request timed out.
 
15 * * * Request timed out.
 
16 * * * Request timed out.
 
17 * * * Request timed out.
 
18 * * * Request timed out.
 
19 * * * Request timed out.
 
20 * * * Request timed out.
 
21 * * * Request timed out.
 
22 * * * Request timed out.
 
23 * * * Request timed out.
 
24 * * * Request timed out.
 
25 * * * Request timed out.
 
26 * * * Request timed out.
 
27 * * * Request timed out.
 
28 * * * Request timed out.
 
29 * * * Request timed out.
 
30 * * * Request timed out.
 

       
Trace complete.
       

============================================================================== 
PINGS 
============================================================================== 
Server: Updater 

 
Pinging shaiya.patch.aeriagames.com [72.55.188.180] with 32 bytes of data:
 

 
Request timed out.
 

 
Ping statistics for 72.55.188.180:
 
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
 
Approximate round trip times in milli-seconds:
 
Minimum = 390ms, Maximum = 393ms, Average = 391ms
 
============================================================================== 
Server: GameGuard 

 
Pinging 72.55.188.180 with 32 bytes of data:
 

 

 
Ping statistics for 72.55.188.180:
 
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
Minimum = 384ms, Maximum = 390ms, Average = 388ms
 
============================================================================== 
Server: Login Server and Lailah 

 
Pinging 72.55.177.194 with 32 bytes of data:
 

 
Request timed out.
 
Request timed out.
 
Request timed out.
 

 
Ping statistics for 72.55.177.194:
 
Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),
 
Approximate round trip times in milli-seconds:
 
Minimum = 427ms, Maximum = 450ms, Average = 430ms
 
============================================================================== 
Server: Teos 

 
Pinging 72.55.177.196 with 32 bytes of data:
 

 

 
Ping statistics for 72.55.177.196:
 
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
Minimum = 380ms, Maximum = 400ms, Average = 386ms
 
============================================================================== 
Server: Etain 

 
Pinging 72.55.177.198 with 32 bytes of data:
 

 
Request timed out.
 
Request timed out.
 
Request timed out.
 
Request timed out.
 
Request timed out.
 
Request timed out.
 
Request timed out.
 
Request timed out.
 

 
Ping statistics for 72.55.177.198:
 
Packets: Sent = 100, Received = 92, Lost = 8 (8% loss),
 
Approximate round trip times in milli-seconds:
 
Minimum = 424ms, Maximum = 450ms, Average = 431ms
 



O.o..is that bad?? While i was doing this diagnostic thing , i managed to download a few more patches..at 3-9 kbps. Only left 1 more patch to go. But still not happy about this though. U know what is actually wrong?

Please don't hack my acc now that u know it's me........co'z u'll be dissapointed hahaXD

sukukia

Rank 0
sukukia
Joined
27 Feb 2009
Posts
12
Location
United States
PostedMar 18, 2009 10:32 am

Haiz...

Still Time out...
Hey, good for you Play8oy, at least you got only 1 part left. I still have 5 more to go. And still operation time out, again and again. Like it will never end. Stuck and stuck and stuck. This is getting anoying. Is it time out for me to play this game as well? (-_-)"
Why there is no patch file for download when there is any update to the game, like the other online game? ... Too bad... =(

"难得胡涂" Its good to be "SUKU" sometime...

play8oy

Rank 0
play8oy
Joined
21 Sep 2008
Posts
62
Location
Mauritius
PostedMar 18, 2009 10:55 am
Well...the last one is stucked now....can't download it... hmmm wonder what is the real problem. It would be a good idea if we could have the update on the website so we can download it instead of using the updater.

Sukukia , try download and run the game diagnostic tool available here
Code:
http://www.mediafire.com/download.php?nnzdj2wkyrn


Then post the result in here like i did. Smile

Please don't hack my acc now that u know it's me........co'z u'll be dissapointed hahaXD

Vafrous

Rank 4
Joined
27 Aug 2008
Posts
1877
Location
United States
PostedMar 18, 2009 10:56 am
List any Security-Related Software you guys have.

What kind of connection are you guys running on? Wireless, Cable, Dial-up? Public or Private?
And do you have any trouble when downloading other things...as in...what is your average download speed on other downloads?
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