am i supposed to get a email back saying somthign about a problem
This is an automatic response to your request. We have received your email support request, and your ticket number is [Request Tracker (RT) #3111029]. There is no need to reply to this message right now. Our supporting staff will process your ticket shortly.
Please use the request number if you need to refer to this problem. Please include the string:
[Request Tracker (RT) #3111029]
in the subject line of all future correspondence about this issue. To do so, you may reply to this message.
If you have created this ticket via email, and have not used the web based form on our site, it must be manually sorted, and this can cause a delay. If you wish to avoid this delay, please go here: http://www.aeriagames.com/contact
Aeria Games Support Team
this is the message is that normal?