Why can't it be all automated like the ticket bots =)))
Ok I admit I laughed out loud!
But if our ticket team are bots, Skynet must be a thing. They look pretty real to me!
I'm always happy to talk more about Customer Support but this isn't the place. So if you want to hear more about it, feel free to start a thread and notify me ^^
Anyway, we'll try to do our best!
Speaking of this, I'd like to give a shoutout to the GS team here as well, as they help us gathering information from forums, social media, ie super boring and time-consuming tasks... Thanks team! <3