What computer system, and what connection (Cable/DSL) ?
Command --- click start, click run, type CMD. hit enter. Type dxdiag
save That report... save to desktop.
contact AeriaGames Support, and tell them exactly what happened.
Tell us all about it, too... Please.
Others have similar problems, and it is not related to what Support has told me to do.
That is, if you do not meet the game system requirements, but can run the game, then
they attribute the difficulty to that... and can not help much more.
I think it is an issue with code, like On Open, in memory ?