Author Message

Neritti

Rank 2
Neritti
Joined
16 Aug 2012
Posts
574
Location
Toronto Canada
PostedAug 20, 2014 6:16 am

DNS Resolution Issue Reporting thread

Recently some players have had issues with getting their browser games to load. Some have issues with the main server selection page, others get to the actual login to game and then can't connect. In order for the Ops to get a better understanding of what could be causing this, and a way to fix it for good, i'm starting this thread. We need *YOUR* help with this to provide them that info.

We ask that you try using Chrome or Firefox to connect (IE can be more prone to issues), perform the usual clear browser cache, clear flash cache here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html. Also open up a command prompt in windows and type/flushdns. It would also be helpful to know which OS you are running, how much RAM, how many bars of internet reception and run THIS test http://www.speedtest.net/ and post up what your result is. You can also run a trace route to whichever game it is you are trying to connect to if you feel like providing that info as well.

Hopefully with all of this information provided we can get the Ops to figure out where exactly the issue is and have it dealt with once and for all. Smile
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