Have you tried autorouting to the location? You can do this by clicking on the name
of the destination, it should appear in a sort of bluey purple
colour and look almost like a hyperlink.
If this doesn't work then as previously suggested by the lovely people above me you can ask a friend if they can get an Enocia Transmitter for you. If I am online and you are too (and you are a Royal Guard, if you are a Free Knight you won't be able to PM me!) and you still need one feel free to PM me, my IGN is Nysah, and I can get one for you.
If you're STILL stuck, submit a ticket and get a GM to look into it! If you get no response and the problem's still there after 48 hours just inbox me or another GS and with you ticket number ID and we can get a GM to chase it up for you
If you're ever stuck in game, feel free to message any of the GSes, our contact details are:
For Royal Guards:
ESP_oir - IGN: Nysah
Yyore - IGN: OhThePain
brianna1996 - IGN: BlueVelvet
cruel_viper - IGN: Gabriel
fmac44 - IGN: Riza
SakurazBlossomz - IGN: MissCherBear
For Free Knights:
Mishikotoko1 - IGN: Mishikotoko
Zaebja - IGN: Zaebja
fr.rodian - IGN: Rodian
r.a.yearwood - IGN: BananaHands
BNuts001 - IGN: KonokaKanoe
Bioniclit - IGN: Lannette
Hope this helps you, and you get the quest done!
ESP ~ x