Actually going to bump AGE up to a 3 this month.
DDoS Attacks & Communication
While I know once a DDoS begins, it's hard to stop it. I'm really happy with our engineering team and how quickly they are able to respond to the issues. I'm also happy with the GM team, constantly giving updates on how things are going concerning them. It's refreshing to know that their attention is pin point when a DDoS attack begins.
I do feel Aeria could do something about it, as it is a crime committed. You're losing potential spenders and it just generally looks bad when the servers get attacked. AK had a fantastic start, I'd like to see it continue to grow.
Communication with XL - Aura Kingdom
I'm extremely happy seeing a lot being done with Aura Kingdom so quickly with the developers. My main focus in Aura Kingdom does happen to be bug work, and watching XL really crack down patch after patch and show consistent improvement per patch is refreshing. After seeing and reporting so many bugs within the first few weeks, compared to now, XL has really stepped it up and has communicated well with our GM team to see a lot of the in-game issues addressed.
Marketing - Aura Kingdom
This knocked off a few points for me. The first monthly spender I see is overpriced. I understand new game = high demand for items, and that's a sound business practice, however I want to reiterate that a lot of your gaming community is made up of teenagers, young adults, etc. I feel that the smaller market needs to be considered as well. Sure, you can have a group of 50 high AP spenders, that will willingly spend $300.00 per month on AK. Would it make you feel better if you had 3,000 small AP spenders that spent $20.00 per month? I feel that there are old promotions that worked fairly well that could essentially be brought back to AK, such as the mini-tiers and the weekend spenders, or further, any incentives that would make people want to spend AP. Another fair incentive would to be to have an equal output for Loyalty Points to Aeria Points, Aeria Points being the instant gratification and the Loyalty Point shop for the "let's save this." The impatience of the gaming community is something you can really play off of.
I don't know if you're short on billing staff or what is going on. Having tickets unanswered for more than 10 days is absolutely ridiculous. I understand with both a new game, and a team working for every Aeria Game things can get backed up. This is to the point where it makes you look awful as a team. Customer Service Representatives (especially in cases where you deal with other people's money) should be able to be quick, precise, and helpful. Seeing it this backed up is disappointing in many ways. You're posing the risk of losing paying customers if they can't see their issues aren't resolved in a timely manner.
I'm still very disappointed that the stupid log-out bug still exists. I hate typing up long posts only to when I click "submit" or "edit" that it disappears and says I have to be logged in. Granted with Chrome, it can be fixed very easily. At this point, I've been using notepad to copy everything before I even click. It's an inconvenience. I'd rather the main pages of the games take a back seat for a while what that is addressed. It's even more annoying during a DDoS and you're in shoutbox trying to talk to people here and there, and you go to respond to a question and suddenly you have to log in to shout! PLEASE make this fix one of the priorities. It's been complained about for a few years now.
AK GS Team, Issues, and Appeasing the Community
I hate thinking that the community has turned toxic due to various complaints over the GS Program as a whole. I do want there to be some way that there is a bridge of communication between those with various and specific complaints and the GM team. While I do think Obspho has done a pretty good job at defending his current team, I do feel that whatever issues there are, should be addressed in a private manner. There are things that I know cannot be said and explained due to confidentiality purposes, and unfortunately there's a lot of angst against not knowing what the current GS team is doing at all times. If there's any way that the issues can be addressed without giving out that confidential information, I do wish AGE considers what can and cannot be told to the public. I know as Game Sages, we are still considered "customers" regardless of the role we play in the community, and being a bridge between the GM's and the community isn't always peachy. At the same time, I wish we could see what some of the community sees from their point of view, as well as them putting themselves in ours and there was more of a common ground to understanding where this is all coming from.
I do not currently like the lack of events in Aura Kingdom. We have such a crazy new amount of players, I'd like to see some more forum events. I understand it's really difficult, with a new game and this high of a population, to mitigate time for in-game events, I do feel forum events could be a strong suit. It not only teaches people how to navigate our forums to a minor extent, but it gets our community involved. I'd like to see more of that.
Overall External Marketing of Aura Kingdom
I'm happy to see the amount of marketing Aura Kingdom has on various websites. I'm also happy that a lot of those hosts were also willing to participate and help you out, AGE, in gathering more people to come play this game. Really thrilled to see how well that has affected the population of the game.