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efozm1

Rank 0
Joined
26 Jul 2012
Posts
9
Location
Istanbul Turkey
PostedFeb 15, 2014 2:04 am

First Time Spender Pack

How Long will it take ?
It has been already 2 days but there is no pack and I'm still waiting for an answer to my ticket. How long will it take ?
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CandiiBerrii

Rank 4
CandiiBerrii
Joined
17 Dec 2013
Posts
2244
Location
Norway
PostedFeb 15, 2014 2:13 am
RT's are usually replied within 24-48 hours.

efozm1

Rank 0
Joined
26 Jul 2012
Posts
9
Location
Istanbul Turkey
PostedFeb 15, 2014 3:13 am
Still waiting

Zetsumei418

GameSage: Eden Eternal
Joined
15 Nov 2010
Posts
698
Location
Australia
PostedFeb 15, 2014 3:50 am
Free Offer AP does not qualify you for First Time Spender Pack if that is how you did this.

If you spent real life money on AP and spent your first AP on Eden Eternal and it has been longer than 48 hours then you will just need to wait for the ticket to be replied to. If you sent a Billing ticket then unfortunately there is major delays for them and right now they are 8 days behind.

Game = Eden Eternal. Server = Sapphire. Old Server = Garnet. Guild = Objection. IGN = [GS]Kuma. Old IGN = Zetsumei418

efozm1

Rank 0
Joined
26 Jul 2012
Posts
9
Location
Istanbul Turkey
PostedFeb 15, 2014 4:22 am
It was not Free offer, I bought the AP. Like I said i'm still waiting.

dylan.gallop

GameSage: Eden Eternal
dylan.gallop
Joined
02 Jan 2013
Posts
1298
Location
Meanwhile In South Africa
PostedFeb 15, 2014 4:36 am
Packages may take up to 4 days, and sometimes longer. Billing is having some delays so a wait is to be expected ^^

Also like Zetsumei418 said, billing tickets are around 8 days behind. As well as having to actually buy the AP and not earn it, this has to be your very first game with Aeria you are buying AP with and spending on.

efozm1

Rank 0
Joined
26 Jul 2012
Posts
9
Location
Istanbul Turkey
PostedFeb 15, 2014 5:55 am
-.- it is -.- i bought the ap with my credit card and spent it -.- for the first time -.-

dylan.gallop

GameSage: Eden Eternal
dylan.gallop
Joined
02 Jan 2013
Posts
1298
Location
Meanwhile In South Africa
PostedFeb 15, 2014 7:00 am
efozm1 wrote:
-.- it is -.- i bought the ap with my credit card and spent it -.- for the first time -.-  


Alright, then just wait until Monday, and if you still have not received it in your in-game item mall then send in another ticket, or if they have replied to your current ticket do as they instruct ^^

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