So yesterday I load 100 usd to my account and I got suspended for some reason. I submitted two tickets yesterday and guess no one wants to read it. I'm getting frustrated cuz I missed out on shadow tiger loot wheel event that I'm willing to buy more AP to just obtain the grand prize. I don't even know why they suspended me and how long it will be suspended. I'm really disappointed in aeria for doing this, but what could I do I'm just another player (if you know what I mean). Really sucks to be me right now.
This is what they have said after banning me.
** Notification of purchase suspension **
Your account has been placed on temporary hold (Suspension) for purchases. For security purposes, please contact us immediately at: http://www.aeriagames.com/contact/billing
and select the issue type 'My account has been place on temporary hold for security purposes'. (Account verification may be required)