There are still many things I enjoy about the game, however there are many things I can suggest about the service. I am feeling generous, so I am giving a 3 to AGE.
There have been many service outages recently. Being unable to enjoy the game makes your player base very frustrated. Testers should also ensure there are not any technical problems running the software, and that quests can be completed smoothly. There have been many posts recently about how a quest cannot be completed. Some of them have been fixed, but others need to be fixed so players can progress.
Since oversight of the game was handed over to the German team, I miss a lot of in-game events due to work or social activities. Some of this is my choice, but I would enjoy more events at times when I can participate, like we used to have.
New Loot Forges and Loot Wheels have been launched, however the prices per attempt are too high, as are the higher tiers on Tiered Spenders. I often wonder who exactly can afford all these. Also, some of the items on offer are absurdly hard to equip, such as the Major gear, which require extremely high amounts of RP before you can use them at all. If I was to pay for such a thing, I would want to use it as quickly as possible.
I enjoy the in-forum events, and hope that more will come. This is certainly one way to earn free items while having fun. I would also enjoy it if AGE did the occasional giveaway as well. There was one with three Unique +10 items a while ago, and I have not seen one since (I missed it).
I know AGE is publishing a large amount of games, and I recommend listening more to the feedback players are giving on the forums. These posts may give you some useful ideas as to how to improve gameplay and player enjoyment, which will help you to retain players and bring in more new ones. You know the old rule: you do something wrong and 10 people complain. You do something right and 3 people compliment you. A series of service interruptions and losses highlighting horrible service can cause many people to quit, or to threaten to quit.
AGE, you have some good products. You can easily make their attractive attributed work for you to improve the player population. Please work harder on keeping the players happy.
Support your faction; share your spares.