I'd just like to say, while Aeria's service is beyond horrible and their PR is an extremely, see through facade. They make excellent, business decisions.
See, the majority of their customers are either addicts or escapists with pretty decent spending ability. Now, within that majority is a majority of impulse buyers and children who weren't left behind. So Aeria can do pretty much anything as long as they can keep something dangling in front of their majority's eyes, long enough to reach into their wallets.
The people who "quit" and the people who "voted 1 because they aren't satisfied" are usually among that majority, which means, they're just babies crying until a toy is waved.
So all Aeria has to do is set prices that are within the range of these "left behind children" and impulsive manic addicts and then give minimal level service in return and sit back, profit, rinse and repeat.
The service will never get better and customers will never get smarter, so feedback is worthless. For every level headed individual, there are 10 viable long term customers and money speaks louder than words.
Note: This means, stop giving feedback. Drop your 1 and leave, your fingers could be doing much more fun activities.