Aura Kingdom's launch is an understandable part of this feedback thread, and the GS's for AK are a part of that, so feedback on that is not unexpected.
Personally, i don't know everyone who has posted in this thread, just some people. (Hi to one and all! ♥ -include pretty pink ponies here!- )
Clearly there is a lot of discontent over the AK GS team, whether it be from the method used to assemble it or for the choices made, and that is to be expected, too, regardless of method or selections.
In my opinion, feedback is most effective when given personally. Generalizing isn't all that helpful. I saw one poster site something fairly specific, but really, it'd be most helpful given directly, in an appropriate way. Use the forum mail, it's easy and it's direct. Or, RT it if you'd rather a GM address it.
Or, if you'd like to know exactly what a gs does when they log in or when they haunt the forum or shoutbox, then please ask or speak up about it. Whether it's by RT, a forum mail or even in-game mail.
I understand it sometimes just feels good to complain, we all do it, whether for lols or trolling purposes or just venting frustration.
Reading through some of these comments for me has been, like, the seven stages of QQ. I had doge moments and "i am bad and i should feel bad" moments and even a brief spell of butthurtness.
But hey, i love playing the game, i love the players in it--new friends and old, and i'm here for that, because i dig it and it's fun.
Aaaaand now my feedback on Aeria, go!
Please filter more help into the Billing department. Players are all "take my money" and they have to wait upwards of 72+ hours for that to happen. While i understand that security measures are in place to protect consumers, there has to be a way for support turn-around time on that stuff to be improved, especially when anticipating something big, like a new game launch, etc.