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BigNakedBob32

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BigNakedBob32
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PostedDec 03, 2013 9:50 am   Last edited by BigNakedBob32 on Mar 10, 2014 11:10 pm. Edited 19 times in total

Having Tech Problems? READ THIS FIRST

Common Issues in Aura Kingdom. Read this first before making a new thread! [Updated: Dec 16, 2013]
This is an attempt to put all the fixes for Aura Kingdom's common problems in one place so that people do not have to try and dig though tons of threads and still not find what they are looking for. This also helps keep the forum a bit cleaner. If your issue is not listed here it maybe be something very specific to your computer or network, try the listed fixes first and if they don't work just ask for help in the Tech forums.

This list is a work in progress, Updated as of DEC 16, 2013. As more issues and hopefully fixes come up it will be updated.

If you have an issue and a fix that I missed please PM it to me so I can review it and get it listed up here.


Table of Contents
  • Aura Kingdom System Requirements
  • How To Post For Technical Support
  • Connection, Downloading and Patching Issues
    • Cannot Connect to Server
    • Trouble Downloading?
    • Patching Fails "HTTP Can't Connect" Error
    • Lag and Disconnections
    • I Cannot Log In, It Says "invalid username and password" but My Info Is Correct
    • Launcher/Login Window Are White
  • Crashing or Failure to Run Aura Kingdom
    • Game Crashes After Clicking "Start Game" On Launcher
    • Render Device Error
    • C++ Runtime Error
  • Graphical Issues
    • Cannot See Server Selection Screen, Other User Interface Disappearing or Flashing
    • My Screen is Glowing A Bright White
    • How To Update Your Video Drivers
    • Missing Textures, Solid Color Items/Characters or Invisible Items/Characters
  • In Game Problems
    • Trouble Clicking Buttons
    • Cannot Talk In Game


Aura Kingdom System Requirements.
 
Aura Kingdom System Requirements

OPERATING SYSTEM
Windows XP, Windows Vista, Windows 7 (32bit/64bit), Windows 8/8.1

WEB BROWSER
Minimum of Internet Explorer 8

CPU
MINIMUM REQUIREMENTS
Intel Pentium4 2.8 GHz or better
AMD K8 2600 or better

RECOMMENDED REQUIREMENTS
Intel Core2 Duo 2.66 GHz or equivalent
AMD Athlon 64 X2 6000 or equivalent

MEMORY
4 Gigabytes or more

HARD DRIVE
6 Gigabytes or more

GPU
MINIMUM REQUIREMENTS
nVidia GeForce 6600 or better
ATI Radeon X1600 or better

RECOMMENDED REQUIREMENTS
nVidia GeForce 9500 or equivalent
ATI Radeon HD2600 or equivalent

SOUND
DirectX 9.0c compatible sound card  


How to post for technical support.
When posting a thread regarding your issue please provide the following information so that when people read your problem they can give better solutions.

  1. Create a new thread, do not hijack other people's threads.
  2. Clearly state the problem you are having. Do not just say "it's broken" If there is an error message appearing please be sure to include it, this is an incredible help for people trying to help you. If there are no error messages and it is something you can provide a screenshot of, please consider providing one.
  3. If your game is crashing or you are having graphical issues please provide us with a copy of your dxdiag so we can verify system requirements and driver installation.
    Posting a dxdiag
    1. Press the Windows key (between Ctrl and Alt) + R, this will open the Run dialog box.
    2. Type "dxdiag" and select OK,
    3. When the DirectX Diagnostic tool opens select "Save All Information" at the bottom of the screen and save the file. Remember where you saved it!
    4. Open the file, copy all the info and paste into a post.

  4. If you have already tried some solutions but they have failed to fix the issue please provide us with the ones you have tried so we don't suggest the same fixes more than once.
  5. Remember to be polite, I know it can be frustrating trying to troubleshoot problems but keep in mind the people that are responding are just trying to help.

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BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
United States
PostedDec 03, 2013 9:50 am   Last edited by BigNakedBob32 on Mar 10, 2014 11:09 pm. Edited 8 times in total
Connection, Downloading and Patching Issues

Cannot Connect to Server

If you receive a "Cannot Connect to Server" error while trying to log in to the game the first thing you will want to do is check to see if we are in maintenance or not. You can check the shoutbox on this forum and ask if it is currently maintenance or if other people are having problems.

If the server is not in maintenance and other users are not having issues then chances are the problem is most likely on your end.

First thing you'll want to do is make sure any firewalls or antivirus you are running allows the _Launcher.exe to pass through. Since there are so many different antivirus programs out there I will simply suggest using Google to do a search for "[Your antivirus name] add exception". This will most likely return some helpful results. You may need to do this for any antimalware programs you have running as well, again simple Google "[Your antimalware] add exception or whitelist" and you should find directions on adding exceptions.

Also remember that Windows has its own built in firewall, you may need to manually add an exception for the _Launcher.exe to this firewall.
Adding an Exception for Windows XP Instructions.
Adding an Exception for Windows Vista Instructions.
Adding an Exception for Windows 7 Instructions.
Adding an Exception for Windows 8 Instructions
Remember the default location for the _Launcher.exe is C:\AeriaGames\AuraKingdom

If the _Launcher.exe is allowed through your antivirus and firewall the next thing you will want to do is run a tracert to the Aura Kingdom servers. This will map out the connection between you and the server and show any possible trouble nodes along the way. Follow the directions in this thread to do a tracert. Generally if you start getting readings of 300ms or higher you may experience disconnections or not be able to connect properly. Keep in mind that the Aura Kingdom servers are located in Montreal, Quebec, Canada. If you are in a country that is relatively far from Eastern Canada it is more likely that you will have higher pings.

If your antivirus and firewall allow the _Launcher.exe and the tracert has low pings go ahead and start a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried as well as a copy of the tracert.

Trouble Downloading?

If you are using the Aeria Downloader to download Aura Kingdom you may run into an error that involves the downloader getting stuck on the initializing step this is pretty much due to the Aeria downloader relying on the Akamai NetSession Service running. Please read this guide for a simple fix.
(Note: Guide was written for Eden Eternal but solutions still apply to Aura Kingdom)

If the above didn't work, try this.
Install the Akamai NetSession Interface separately, direct from Akamai then run the Aura Kingdom installer normally.
Just to go http://client.akamai.com/misc/demos/BasicDownload.html and click to start the download. It's a demo download, but it will have you install the Interface. Don't bother opening the demo file, but do let it install the Interface.

Once Akamai is installed, just run the Aura Kingdom installer.

Patching Fails "HTTP Can't Connect" Error

The "HTTP Can't Connect" error is caused by two things, either the connection is so slow that it times out or something is blocking your launcher from accessing the patch server.

If you are having trouble patching and are receiving the "HTTP Can't Connect" error pictured above there are a couple things you will want to check.

  • First you will want to check your Antivirus and Firewall to make sure they are allowing the _Launcher.exe access to the internet.

    Since there are so many different antivirus programs out there I will simply suggest using Google to do a search for "[Your antivirus name] add exception". This will most likely return some helpful results. You may need to do this for any antimalware programs you have running as well, again simple Google "[Your antimalware] add exception or whitelist" and you should find directions on adding exceptions.

    Also remember that Windows has its own built in firewall, you may need to manually add an exception for the _Launcher.exe to this firewall.
    Adding an Exception for Windows XP Instructions.
    Adding an Exception for Windows Vista Instructions.
    Adding an Exception for Windows 7 Instructions.
    Adding an Exception for Windows 8 Instructions
    Remember the default location for the _Launcher.exe is C:\AeriaGames\AuraKingdom

If neither of these suggestions work it is possible the game is down for maintenance and is currently unavailable. You can check the shoutbox on this forum and ask if it is currently maintenance or if other people are having problems.

If you are unable to fix this error using these methods and the Aura Kingdom servers are not down or undergoing maintenance please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly.

Lag and Disconnections

If you are experiencing lag there are generally two things to check.
  • First you want to make sure your computer meets the System Requirements.
    If you do not meet the requirements chances are your game will lag and be nearly impossible to play. Most commonly the people that do not meet the system requirements are those that are trying to play Aura Kingdom on a netbook. Netbooks are just not designed to be able to handle games like Aura Kingdom.

  • The lag that most people will experience is that of their connection, the connection between them and the server or possibly the server itself.
    • Your Connection - Let's face it, not all of us have the best connections in the world. Sometimes they go down from time to time or our ISP is conducting maintenance in our area. If you have been playing just fine and suddenly start getting lag try a few other sites such as YouTube to see if they are lagging as well, if so it might just be your internet acting up. Some places in the world also have problems during peak hours when everybody is getting home from work and school and decide to go online at the same time. Generally these problems clear up on its own after a couple hours. If you are experiencing lag for more than 24 hours on every site you visit you may want to get in contact with your ISP to see if it is on their end or if the problem is on your end, such as damaged cables. Also it doesn't hurt to unplug your modem and router then plug them back in to see if it clears it up.

    • The Connection Between You and The Aura Kingdom Servers - This is a common cause of the lag that people experience. When you connect to the Aura Kingdom servers you are not magically connected directly to the server. There are series of hops, also known as nodes, along the way. These hops make up the internet. Sometimes there will be congestion or other issues on a certain hop which can result in lag for some people and not for others depending on their location in the world. If you meet the system requirements and are only lagging on Aura Kingdom you will want to do a tracert to see where the connection is lagging. Please visit this thread for directions on how to do a tracert. Keep in mind that the Aura Kingdom servers are located in Montreal, Quebec, Canada. If you are in a country that is relatively far from Eastern Canada it is more likely that you will have higher pings and a greater chance of lagging.

    • The Servers - Sometimes the servers have problems. The best thing for you to do is to check the shoutbox on this forum and ask if others are having connection problems on your server.


If you meet the system requirements, your connection, the connection between you and the server and the servers are all fine please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried as well as a copy of the tracert.

I Cannot Log In, It Says "invalid username and password" but My Info Is Correct

If you get "invalid username and password" while trying to log in, please log out, then log back in to the main Aura Kingdom page. Then try to log into the game.

If you have trouble after logging out and back into the Aura Kingdom site please try resetting your password by going to My Profile in the menu at the top right of the page (mouse over your name). When in your profile click Edit Profile then go to Account. You can change your password here. After changing the password try logging in.

If you still have trouble with this error message send a ticket to the Contact Us.

Launcher/Login Window Are White.
If you start the launcher and the background/login window shows only white there are a few things you can try;
  • Make sure Internet Explorer is up to date, you can do this by running Windows Update and allowing the Internet Explorer updates to install. Even if you do not use this for browsing the Launcher does and will produce this error if out of date.
  • Lower Internet Explorer's security settings to Medium or lower.
  • Make sure that Adobe Flash plugins for Internet Explorer are installed and up to date.
  • Allow Aura Kingdom through your anti-virus and firewall, if it is being blocked it will not be able to access the internet to display the background or login page.

BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
United States
PostedDec 03, 2013 9:52 am   Last edited by BigNakedBob32 on Dec 14, 2013 10:23 am. Edited 5 times in total
Crashing or Failure to Run Aura Kingdom

Game Crashes After Clicking "Start Game" On Launcher

The three biggest causes of the game just closing after clicking "Start Game" on the launcher are Antivirus, DEP and certain chipsets needing to be run in compatibility mode. Antivirus programs sometimes will block software that they are unfamiliar with from running properly, in this case causing it to just close without any notice. While DEP (Data Execution Prevention) is a security mechanism in Windows that prevents code from being executed from non-executable memory regions. Simply put, it keeps it from doing nasty things. Unfortunately this can sometimes cause problems with legitimate programs.

  • Antivirus - First thing you'll want to do is make sure any antivirus you are running allows the _Launcher.exe to pass through. Since there are so many different antivirus programs out there I will simply suggest using Google to do a search for "[Your antivirus name] add exception". This will most likely return some helpful results. You may need to do this for any antimalware programs you have running as well, again simple Google "[Your antimalware] add exception or whitelist" and you should find directions on adding exceptions.
  • DEP - DEP is available on Windows XP, Vista and 7.
    • Windows XP - Right click on the My Computer icon on your desktop and Open the System Properties > Advanced > Performance Settings > Data Execution Protection. Then Add the _Launcher.exe and launcher.exe located in the Aura Kingdom installation folder. (Default C:\AeriaGames\AuraKingdom)
    • Windows Vista/7/8 - Right click Computer from the start menu and select Properties on the left side click Advanced System Settings > Performance Settings > Data Execution Protection. Then Add the _Launcher.exe and launcher.exe located in the Aura Kingdom installation folder. (Default C:\AeriaGames\AuraKingdom)
      After changing DEP settings restart your computer and try Aura Kingdom again.
  • Try running the _Launcher.exe in compatibility mode for Windows XP SP2 or SP3. To do this all you need to do is right click on the Aura Kingdom shortcut, select properties, click the Compatibility tab, check the "Run this program in compatibility mode for:" box and then select Windows XP SP2 or SP3. Then click OK and try Aura Kingdom again. This works on Vista and Windows 7 and usually benefits people with Intel graphics chipsets most.

If these three things do not fix it try reinstalling Aura Kingdom.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried.

Render Device Error


Clicking OK opens the Smarthardware.htm file in your browser


Renderer device create failed!! happens generally for 2 reasons.
  1. You have no video driver installed or it is corrupt/out of date. Follow this guide to update video drivers.
  2. DirectX is not installed, corrupt or out of date. Download DirectX from Microsoft and install it or try the DirectX end-user redistributable if the web installer fails you.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried and a copy of your dxdiag.

C++ Runtime error



Common fixes for the C++ Runtime Error include;
  1. Making sure you have the proper C++ Redistributable Packages installed.
    Here are the links to the Microsoft Visual C++ Redistributable Packages (32-bit packages listed, if you use a 64-bit version of Windows you may need the 64-bit packages as well)

  2. Make sure your video drivers are up to date. Follow this guide to update video drivers.
  3. Reinstall Aura Kingdom.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried and a copy of your dxdiag.

BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
United States
PostedDec 03, 2013 9:53 am   Last edited by BigNakedBob32 on Dec 14, 2013 10:32 am. Edited 5 times in total
Graphical Issues

Cannot See Server Selection Screen, Other User Interface Disappearing or Flashing

If you are having problems seeing the Server Selection Screen or other parts of the user interface try turning the UI Cache in the Launcher Options > Video and UI Cache to Off. Then try starting the game.

If the above does not work make sure your video drivers are up to date. Follow this guide to update video drivers.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried and a copy of your dxdiag.

My Screen is Glowing A Bright White

If your screen is glowing brightly but you can still see parts of the interface and game it is generally due to the glow settings in game. Simply close out of Aura Kingdom and open the Launcher. Click Options > Video and then adjust the Glow settings. If they are Open try them on Close. Then start the game and see if it solves your problem. If it fails to do so try updating your video drivers, here.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried and a copy of your dxdiag.

How To Update Your Video Drivers

A fair number of graphical errors and crashing are caused by having no video driver installed, corrupt drivers or out of date video drivers installed.
Follow this guide to update video drivers.

Missing Textures, Solid Color Items/Characters or Invisible Items/Characters

If you see characters that appear as a solid color or have an invisible body chances are it is due to a missing or corrupt texture file in Aura Kingdom.

You can usually fix it by trying the following;
  • Run a Full Scan from the Launcher. Just click the Full Scan button to the left of the Start Game button on the launcher, this will verify and download any missing or corrupt files. Then try the game and see if it is working properly.
  • Make sure your video driver is up to date. Follow this guide to update video drivers. Then try the game and see if it is working properly.
  • Reinstall Aura Kingdom.

If you are unable to fix this error with the steps above please make a new topic in the Technical Issues section of the forums so it can be looked into more thoroughly. Please include the steps you have already tried and a copy of your dxdiag.

BigNakedBob32

Rank 4
BigNakedBob32
Joined
17 Apr 2009
Posts
1992
Location
United States
PostedDec 03, 2013 9:54 am
In Game Problems

Trouble Clicking Buttons

If you are having issues clicking buttons in game or while trying to log in try turning the UI Cache in the Launcher Options > Video and UI Cache to Off. Then try starting the game.

If turning the UI Cache Off does not fix this issue make sure you have the proper drivers installed for your mouse.

Cannot Talk In Game

If you are unable to chat in game via any of the chat channels chances are you have been muted. All you need to do it hunt up a GS or GM so they can go about the process of getting you unmuted. You can usually find a GS or GM in the shoutbox here.

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