I give AGE a '2.'
Most of the reason behind such a low score is that there has been little to no interaction between the AGE team and the SB players, so we've no idea what's going on, and often if we'll have the regular maintenance (it is Wednesday, after all). There also have been few events or promotions, which could be especially helpful to new players. I also feel that it is important to include at least monthly updates on game progress, so players know that development has not stalled.
Bugs are also a detracting issue for SB. Originally I remember being able to start a skill and then switch to something else if the situation changed. Now Arkana have to follow through once an animation has started, and cannot move beyond the range for that skill, regardless of battlefield changes. I believe this should go back to the way it was to make gameplay easier.
I have reported a problem I have been having with the game switching targets on me once I start fighting a mob or enemy Arkana. if I suddenly target a new mob, I bring it into the fight and stop damaging the one I was already fighting. If I target an ally -- well, I can't attack her. Meanwhile, the original target keeps attacking. Disconnects are inconvenient, especially during battlegrounds, due to Deserter's Debuff. It would be nice if the program could discriminate between an accidental dc and an actual desertion.
More inconvenient still are the rollbacks. I am aware that these are being used as a last resort, however many players have (and are) leaving the game over the value of the items that the rollbacks recently have cost them. We were originally told that with screenshots we could get our gear back, but this time as well as last time only AP was refunded, and only on items purchased with AP. Players who bought or received AP items in the game for gold are highly disadvantaged in this case since they are unable to recover their losses. A friend is leaving over this, and I understand her frustration. In any case, interruptions to service is inconvenient. Losses, especially of Rare and Unique items, as well as of enhancements to them, are extremely frustrating and cost the game players, including some who pay. If AGE wants to counter the trend of players leaving, they should work with LivePlex to increase the game's durability and stability.
I do enjoy the game greatly, as long as it works. The classes offer great variety, and the skill tree allows for more variety in building each character. I do wish we could reuse names from deleted characters, and that deletions would clear more quickly. I enjoy GS and GM events, and celebrate well whenever a good item drops (although the drop rate could be higher). Currently there are balance issues between factions, which is somewhat the players' fault (ability to band together) and partly the programs (Unique items go to highest DPS). I'd like to see NPC guards buffed to the point where they can fend off Unique-users as well, or for respawns to occur at full stats, like in the BGs (Janus and Turnpike). We need something to counter the spawn camping players (I'm okay with short base dives, though).
The current limited-time Loot Box offers some useful items, These items should be added to the standard Loot Box, replacing some of the scrap items so players can get more bang out of the game. I would also like to see chances to earn more useful items in the Loot Box, and to see the 2 of Spades and 3 of Hearts incorporated into the game. We also need something to use with the Synthesis Tech other than that one quest near the beginning. And the Faction Change NPC is just standing there.
Also, more AP give-aways would be useful.
Support your friends; share your spares.