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bloodspur

Rank 0
Joined
21 Sep 2008
Posts
7
Location
melbourne Australia
PostedSep 10, 2013 1:25 am

Characters GONE!

Hello, guys

Just wondering is it normal to have your characters wiped after eden eternal got a new make over? Because my 2 years of hard work has gone down the drain T_T
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dylan.gallop

GameSage: Eden Eternal
dylan.gallop
Joined
02 Jan 2013
Posts
1289
Location
Meanwhile In South Africa
PostedSep 10, 2013 7:16 am
Send in a ticket ^o^ Also as stated in ToC if you have been inactive for a certain period, they have to right to delete your character after 6 months ^o^

bloodspur

Rank 0
Joined
21 Sep 2008
Posts
7
Location
melbourne Australia
PostedSep 10, 2013 8:07 am
Lol then that means it's gone? I haven't played for over 6 months now.... all i remember there was a program called ignite before then the sudden make over for ee. That is unfortunate

Sykiu

Rank 2
Sykiu
Joined
24 Dec 2012
Posts
792
Location
Dominican Republic
PostedSep 10, 2013 8:24 am
Did you start playing in the Close Beta of Eden? Also exactly when you started playing Eden?

dylan.gallop

GameSage: Eden Eternal
dylan.gallop
Joined
02 Jan 2013
Posts
1289
Location
Meanwhile In South Africa
PostedSep 10, 2013 8:27 am
Yeah if you could let us know when you stopped that would be helpful ^^

Like i said, send in a ticket and ask them.

But if you did long ago, I do suggest you restart anyway because A LOT has changed and you earn a lot more now too. ^^

bloodspur

Rank 0
Joined
21 Sep 2008
Posts
7
Location
melbourne Australia
PostedSep 10, 2013 8:36 am
I started in sept 21st 2008, played on and off until 2011 then came back on for two months or so in early 2012. Thats all I remember though

dylan.gallop

GameSage: Eden Eternal
dylan.gallop
Joined
02 Jan 2013
Posts
1289
Location
Meanwhile In South Africa
PostedSep 10, 2013 8:42 am
Well i suggest maybe restarting with all this new content, it makes a huge difference.

But if you really want that character back, send a ticket and ask what they can do to help ^^

Sykiu

Rank 2
Sykiu
Joined
24 Dec 2012
Posts
792
Location
Dominican Republic
PostedSep 10, 2013 8:45 am
But did you play in the Close Beta? If so your character was wiped (Thats what I think).


Close Beta: Your character will be wiped after the Close Beta is over


Open Beta: You can stay with your character even though the game was fully released.



Check both servers if your character is in the other one you didn't check.

PoolHooss

GameSage: Eden Eternal
PoolHooss
Joined
12 Nov 2011
Posts
1234
Location
The Desert, WA United States
PostedSep 10, 2013 11:43 am
bloodspur wrote:
I started in sept 21st 2008, played on and off until 2011 then came back on for two months or so in early 2012. Thats all I remember though  


By the sound of it, the on-and-off part was perhaps during or soon after the closed beta, if this is all referring to EE (it was fully released in June 2011). But yea, that's definitely over 6 months, you would've gotten an email warning about having your account and/or characters removed.

Check both Sapphire and Diamond if you have characters there, otherwise, feel free to send an RT.

bloodspur

Rank 0
Joined
21 Sep 2008
Posts
7
Location
melbourne Australia
PostedSep 10, 2013 6:52 pm
Thanks guys, I really appreciate it. =]

I have sent a ticket to aeria games, not awaiting a reply, but due to what you guys have said about the open beta, then I don't think i would be getting my old account back ..... T_T
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