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Rank 3
16 Apr 2012
United States
PostedAug 28, 2013 4:02 pm

[Guide] Update your drivers!

How to update your video drivers!

The purpose of this guide is to walk you through the process of finding your current video driver, checking to see if it needs updating and then updating it if need be. Updating video drivers often fixes strange graphical artifacts, crashing and other issues and should be one of the first things you check when having a problem.

-PLEASE READ- Please Read over the entire guide before you start. If you feel uncomfortable or are unsure of a step ask before continuing or ask a tech savvy friend/family member to help you.

Checking your current driver version!

A simple way to find your current video driver information is to run dxdiag.

Windows XP Users
  1. Click the Start Menu
  2. Click Run
  3. Type "dxdiag" into the box
  4. Press Enter or Click OK

Windows Vista/7 Users
  1. Click the Start Menu
  2. Type "dxdiag" into the search box at the bottom of the Start Menu
  3. Press Enter

Alternatively for Windows XP, Vista and 7 you can press the Windows Key (the little guy between Ctrl and Alt on the left side of the keyboard) and R at the same time to open the Run window.

Once you've opened the dxdiag you will want to click the Display tab. On the display tab you will be looking for a few things.

Take note of the Name of the device, Version of the Driver and if available the Date of the Driver. With this information you are ready to go in search of new drivers!

Finding your driver!
First things first, Check with your manufacturer's website. Some manufacturers use specific drivers for their product. This is more common with laptops.

When you go to check the manufacturer's website for a driver you will need the model number of the computer. In most cases this can be found printed on the computer itself or in the System tab of the dxdiag.

Here is a quick list to some of the most common manufacturer's support sections.
HP - Hewlett-Packard

After entering the correct model information for your computer you should be given a chance to download video drivers for your computer. Remember where you saved it!

For those of you with custom built computers, standalone graphics cards or a manufacturer that fails to list a video driver.


Once you have found the driver compare the Version Number and Date. If the driver listed on the website is newer, download the driver and move to the next step. Remember where you saved it!

If the driver is the same as what you already have you don't need to update it since it is already up to date.

Installing your new video driver

If your manufacturer has software to manage their drivers use that if not you'll have to do it manually.

The first thing you want to do when installing a new video driver is to uninstall the old one. You can usually get away with doing this in the Add and Remove Programs window.

Windows XP Users
  1. Start Menu
  2. Settings
  3. Control Panel
  4. Add or Remove Programs

Windows Vista/7 Users
  1. Start Menu
  2. Control Panel
  3. Programs
  4. Uninstall a Program

The driver will be listed as NVIDIA Windows Display Drivers, ATI Catalyst Install Manager or something along those lines.

After you uninstall the driver you might be prompted to restart, go ahead and do so. When you restart your current resolution settings may be very different but do no worry.

Once restarted find the driver you downloaded and install it. Generally it is a good idea to do a restart after you install a new video driver. To confirm that the driver is installed you can check the dxdiag to make sure the version number matches up with what you downloaded.

Additional Help
If you require additional help go ahead and post in this thread.

If you need help finding the correct driver please post your dxdiag here.
Posting a dxdiag
  1. Click Start and then Run
  2. Type "dxdiag" and select OK,
  3. When the DirectX Diagnostic tool opens select "Save All Information" at the bottom of the screen and save the file. Remember where you saved it!
  4. Open the file, copy all the info and paste into a post.

If you are using a Mobile Intel(R) 965 Express Chipset Family video device there are some issues that with updating drivers from Intel will not resolve. There is a link to modified drivers on page 2 of this thread, as well as here.
The Mobile Intel(R) 965 Express Chipset Family has been known to cause crashing on loading screens.

If you have the detached head issue with mages and are using a GeForce FX 5200 you are not alone, Updating to the latest drivers fails to resolve this issue. Nvidia no longer supports this device and its last driver update was in 2008
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