" How would you rate Aeria Games Service?"
I consider service to be a willingness to understand and satisfy the customer.
Let's give you 50 points (a 3), and add or subtract based on what I have seen in your performance.
Aeria Games is willing to host a wide array of entertainment, including categories that are volatile, or possibly too risque for most companies to handle. (+20)
Aeria Games plays host to a dedicated forum system and a wiki. (+10)
Aeria Games uses a Microtransaction system coupled with the Free-To-Play model. (+20)
Games often receive frequent updates and content patches. (+10)
The discount Coupons for AP expire faster than anyone can practically use them. By the time I wanted to use mine, some 4-5 days after my first purchase, the coupon was already expired. (-10)
The chances for receiving various items from roulettes, chance boxes etc. is grossly misrepresented. Often it is portrayed that you have an equal chance at all prizes; while in fact, you have over 50% chance to receive an undesireable, low value item and a near-1% chance to receive the best item on the list. This leaves loot forges, loot wheels, and chance boxes feeling like ripoffs. The customer feels disappointed that he spent his money, you NEVER want to create this feeling. (-20)
Some server events just don't happen, or do not occur on time. Random crashes and rollbacks are standard fare for most online games, but bad communication about these events, and no compensation for the time and effort players put in at those times, is a faux pas. (-10)
Your final Service Score is 70 out of 100. You get a 4.