I gave a 1. That was the lowest number I was able to give.
As has been stated numerous
times in this thread, the way Aeria has been managing the website and the game Scarlet Blade has been unbelievably bad.
This website, including the forums and chat system(shoutbox) are the face of Aeria, and despite what some of the GMs like to say, having your primary customer interaction work "some of the time" isn't good enough.
If there's a ton of your customers telling you that the forum and chat system aren't working, you don't post glib responses telling them that "it must be working, or else you couldn't complain about it" or telling them that there's higher-priorities for your web team to work on.
Your highest priority is to your customers and their ability to effectively communicate with you! It's not some stupid gambling wheel that might net you a couple hundred bucks from people you've duped into gambling for virtual trinkets.
I mean, ffs, the percentages don't even add up to 100. Are you guys intentionally trying to appear incompetent?
In addition to the complete mess of a website, there's the mismanagement of Scarlet Blade.
From the incredibly high-priced items in the item mall, the merging of all servers after only 3 months of going live, the weekly rollbacks, and the inability of your staff to rectify hacking/cheating; it almost appears as if you guys are trying to ruin the game to get out of a contract or something. There really can't be any other explanation for just how badly this game has been managed.
For those who don't know about Scarlet Blade, it's a faction vs faction PvP game on top of a PvE MMO. This is the current state of the Faction GSs:
Players on one side feel completely abandoned by Aeria. Our reports of cheating with subsequent Screenshots and/or video evidence go ignored. If we take the evidence to the forums, we're punished for posting evidence. If we post the evidence in-game, we're punished for "harassment". If we do manage to get our evidence looked at by a GM, half the time we're accused of photoshopping(yes, even the video evidence) and punished. Meanwhile, none of the people cheating are dealt with, or they're dealt with in such a fashion as to make the punishment a joke.
For Example: A player was banned for duping Unique Items(in scarlet blade). He bragged about it in shout. He told everyone how he got an email saying he was banned and recruited volunteers to help him move all his gold and items from his banned account to alt accounts prior to logging out for the last time on his banned account. All of this was screenshotted and sent in tickets. The result? Nothing happened to the people who helped him move the duped items, he's still in game and recently had his own little "event" where he handed out uniques like candy to people to prove he was still able to cheat.
On top of that are all of these ad-hoc events that appear to favor one faction of the game over the other. If we complain about it, the threads are locked/deleted. If we post evidence, the same happens.
Overall, there's huge problems with the game that are seemingly ignored, even when they affect the staff. The last few events have seen the very GMs holding the events being disconnected from the game by the same bugs that so many of the players have been complaining about for months.
There's been a whole lot more posted in this thread about just that one game and while I understand that nobody from the staff is even going to read this, or actually digest it, I'm hoping people who play the other games will see this and recognize that if Aeria can treat the players of Scarlet Blade in such a way, there's nothing stopping them from doing the same to you guys in your respective games..