4 for Shaiya Phoenix
While I can't speak for Merged (or any of the other games, for that matter), Phoenix has seen nothing but improvement in the past month or so. While there are still issues to be fixed (the missing AP items, VR/PR needing a level cap, etc.), the support has gotten better, we have been given events, new GSes are finally being reviewed, and the server has, in general, been given the time of day that it never had in the past.
That being said, there are still issues to work out, so the service doesn't warrant a 5. Ticket response is still a bit slow, there still aren't enough GSes on either faction, and GM activity on the forums is delayed at best. Considering where we came from, though, there are a lot of things to be happy about.