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Aeria.Mazinger

Aeria: Product Manager
Aeria.Mazinger
Joined
03 Oct 2012
Posts
1314
Location
United States
PostedMay 30, 2013 1:49 am
Pink.Chocolate wrote:
rbtlewis wrote:
I did this First Time Spender, and the Red Hero Card gave me an Orange Hero, when I opened it. I assume that wasn't what was supposed to happened; how do I correct this and get the Red Hero advertised?  


aww.. that's not good
how to solve that problem then?

i think i wanna do that first top up thingy, but is it guaranteed if i would receive whatever it said on the #1 post of this thread?
what if that problems happened? what should i do to fixed it?

thanx  


The problem was resolved!!
You don't have to worry about this, a red hero is guaranteed!!

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pelucior1

Rank 0
Joined
29 May 2013
Posts
1
Location
United States
PostedMay 30, 2013 2:11 pm

first time spender

I purchased gold today for the first time ever and NONE of the gifts listed were given. I did get a pack of 3 Summoning Horns and some keys.

Aeria.Mazinger

Aeria: Product Manager
Aeria.Mazinger
Joined
03 Oct 2012
Posts
1314
Location
United States
PostedMay 30, 2013 4:23 pm

Re: first time spender

pelucior1 wrote:
I purchased gold today for the first time ever and NONE of the gifts listed were given. I did get a pack of 3 Summoning Horns and some keys.  


It will be paid out tomorrow. It takes us a 2-3 days to process these orders. Smile

masobrancaleone

Rank 0
masobrancaleone
Joined
24 Oct 2012
Posts
14
Location
London United Kingdom
PostedMay 31, 2013 10:06 am
recieved nothing here... Sad

Aeria.Mazinger

Aeria: Product Manager
Aeria.Mazinger
Joined
03 Oct 2012
Posts
1314
Location
United States
PostedMay 31, 2013 4:18 pm
masobrancaleone wrote:
recieved nothing here... Sad  


Please wait 2-3 business days for the prizes to be paid out.

Aramathor

Rank 0
Joined
23 Apr 2013
Posts
2
Location
Idabel United States
PostedMay 31, 2013 9:12 pm

Free Gifts

Haven't Received
I bought Gold for the 1st time nearly 4 days ago. I just received 5 dungeon keys. I was supposed to get 10 keys along with several other items including a Red Hero Card. I just want to make sure I get what I paid for.

Aeria.Mazinger

Aeria: Product Manager
Aeria.Mazinger
Joined
03 Oct 2012
Posts
1314
Location
United States
PostedMay 31, 2013 9:59 pm

Re: Free Gifts

Haven't Received
Aramathor wrote:
I bought Gold for the 1st time nearly 4 days ago. I just received 5 dungeon keys. I was supposed to get 10 keys along with several other items including a Red Hero Card. I just want to make sure I get what I paid for.  


Aramathor, Please send us a ticket for your issue.

Click here to send us a ticket.

Xueqin

Rank 0
Joined
14 Feb 2010
Posts
31
Location
United States
PostedJun 03, 2013 3:30 pm

So, 2-3 days?

Made a character on S8 and purchased 50 gold to see what it was going to be like here. Based on a post above I should wait a few days for these rewards?

Also, normal CoG used to have a first time gold purchase reward of a few days of VIP and a few other things, didn't see those appear either. Are these rewards in place of the standard CoG rewards?

Thank you,

Aeria.Mazinger

Aeria: Product Manager
Aeria.Mazinger
Joined
03 Oct 2012
Posts
1314
Location
United States
PostedJun 03, 2013 4:54 pm

Re: So, 2-3 days?

Xueqin wrote:
Made a character on S8 and purchased 50 gold to see what it was going to be like here. Based on a post above I should wait a few days for these rewards?

Also, normal CoG used to have a first time gold purchase reward of a few days of VIP and a few other things, didn't see those appear either. Are these rewards in place of the standard CoG rewards?

Thank you,  


Hi Xueqin,

You will receive this package in 2-3 business days.

If you have other question and concern, feel free to send us a ticket ---->
Click Here!!

Thanks,
Mazinger

Pink.Chocolate

Rank 0
Pink.Chocolate
Joined
29 Apr 2013
Posts
14
Location
Indonesia
PostedJun 05, 2013 12:54 am
finally I did my first spend
Yuna, server 8

now waiting for the reward promo
^_^

thanx
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