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ten1706

Rank 0
Joined
28 Apr 2013
Posts
5
Location
Germany
PostedMay 01, 2013 1:03 pm

My Characters are deleted :( - is this still in BETA??

Hi, my characters have been deleted so i can start from ZERO. I was on the Server "Valkyrie".

I am not sure, is this game still in Betaphase or allready released?

If it is not released, WHEN it will be? I mean when can i play without the fear, that my characters could be erased the next day.... ?
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Short_Amigo

Rank 4
Short_Amigo
Joined
16 Apr 2008
Posts
2327
Location
A place in Canada
PostedMay 01, 2013 1:09 pm
Some players have had their characters vanish recently. This isn't a wipe. See below here for gmdredd's response to the problem of vanishing players.

gmdredd wrote:
Hi all,

I know that this is a very concerning issue. Please know that we are working with the developers to solve this issue as quickly as we possibly can. We may ask you for what seems to strange information, or to create a new character with the same name. This will help the developers to identify and fix the issue.  


If your character is missing, please remake it on the same server and faction using the same name and class. Next (if you have not already done so), Submit a Ticket with the following information and stating you have remade your character:
1. Character Name
2. Server
3. Faction
4. Character Level
5. Last Login Date/Time (when you had your character)

ten1706

Rank 0
Joined
28 Apr 2013
Posts
5
Location
Germany
PostedMay 01, 2013 1:14 pm
ok thx i will try this.

So this game is not longer in Beta and my characters should stay forever?

Short_Amigo

Rank 4
Short_Amigo
Joined
16 Apr 2008
Posts
2327
Location
A place in Canada
PostedMay 01, 2013 1:17 pm
ten1706 wrote:
ok thx i will try this.

So this game is not longer in Beta and my characters should stay forever?  


Correct. There are to be no more mass wipes by Aeria. This recent character loss is actually a bug that the GM's are looking into.

ten1706

Rank 0
Joined
28 Apr 2013
Posts
5
Location
Germany
PostedMay 01, 2013 1:21 pm
Short_Amigo wrote:
ten1706 wrote:
ok thx i will try this.

So this game is not longer in Beta and my characters should stay forever?  


Correct. There are to be no more mass wipes by Aeria. This recent character loss is actually a bug that the GM's are looking into.  


Ok thx, i hope i will get my characters back then. I created the same character now at level 1 and i wrote to the support.

badhavox

Elite Founder: Scarlet Blade
badhavox
Joined
03 Mar 2013
Posts
92
Location
Canada
PostedMay 01, 2013 1:24 pm
this happened to me today as well
I have submitted a ticket but did not recreate my character, should I do that and then resubmit??

what are the chances I will see the character I spend sooo long on and a pile of $ buying AP?

Short_Amigo

Rank 4
Short_Amigo
Joined
16 Apr 2008
Posts
2327
Location
A place in Canada
PostedMay 01, 2013 1:27 pm
badhavox wrote:
this happened to me today as well
I have submitted a ticket but did not recreate my character, should I do that and then resubmit??

what are the chances I will see the character I spend sooo long on and a pile of $ buying AP?  


Wait for further instruction from a GM in the ticket. Don't resubmit.

My Tickets <-- to check up on your ticket.

badhavox

Elite Founder: Scarlet Blade
badhavox
Joined
03 Mar 2013
Posts
92
Location
Canada
PostedMay 01, 2013 1:29 pm
have they been able to retreave any ones character thus far?

Short_Amigo

Rank 4
Short_Amigo
Joined
16 Apr 2008
Posts
2327
Location
A place in Canada
PostedMay 01, 2013 1:30 pm
badhavox wrote:
have they been able to retreave any ones character thus far?  


Haven't heard anything yet. Waiting for an official announcement on the whole situation yet from the GM's. So patience is needed for now.

badhavox

Elite Founder: Scarlet Blade
badhavox
Joined
03 Mar 2013
Posts
92
Location
Canada
PostedMay 01, 2013 2:04 pm
now my ticket status says " hold customer"? what does that mean
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