You have to fill that info in to submit a ticket in the first place, how **** stupid do they think people are, to have to spoon feed **** that is already required, most of the people complaining about this on the forum already have tickets in, telling someone to check the server, restart the game etc is just adding insult to injury, and pissing people off.
You have to chill.
Please understand that before this bug started appearing, there were many people that were having issues logging into the correct server and reporting it as their characters disappearing. In addition, alot of people don't realize that a ticket is necessary to have issues looked into...that posting to the forums isn't enough.
We aren't trying to talk down to people or to treat them like anything other than the fellow players they are. We are just verifying that the first steps are complete.
It really is an honest attempt to help and belittling our help doesn't do anyone any good.