Tickets can take up to 48 hours to be replied too. If not, please forward the RT # to a GS so they can then directly bring it to a GM's attention.
And, I'm not sure exactly what you mean, but if you mean why your characters aren't there since playing from CBT, they did a complete server wipe from CBT going into OBT, meaning you would have lost those characters. Just a heads up.
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