Here is a paste of one of my threads that went unanswered by any of your staff except for a couple of GS's who commented but the comments had nothing to do with the thread. This is why much of the Soldier Front community is not happy at all with your service.
Dear Aeria Games
Regarding Events/Terms Of Service and other issues
Regarding playtimes and other events, don't make them if your going to make up new rules to ban people for. Making new rules up which are on forums that are not part of Terms of Service. So when one reads TOS, agree to them, obide by them, only to find out there are posts on the forums which are "rules" but they are not part of the TOS, this is unfair, and looks like you just make up rules to suit yourselfs, just because you can. The whole point of hosting events is to gain popularity and attract new clientele/players, not to chase the existing ones away and lose revenue in the process instead of gainning it.
GMs attitude towards players is horrificly bad and treats them like subhuman. People are so scared to do anything that they are down right quitting the game completely. People being banned for such minor reasons due to the GMs being too lazy to even give it a second thought are just simply not interested in investing in this game anymore because they can see how easily it can be lost.
People spend massive amount of money on weapon bombs and stack game items for years on one account just to see some hidden rule somewhere or have the the TOS bended against them
to justify a ban just so they can make another account and spend massive amount of money all over again, I personally find this utterly pathetic and imoral, that is not the way someone should be treated.
I have personally seen a large number of the original players who were some of the top real money spenders in Soldier Front when it was hosted by Ijji leave this game in the past four months due to the severe poor quality of customer service or Aeria Games and the ones that are still here barely spend much at all if any.
Most players that actually play the game without the drama which makes at least 70% of the community do not read the forums untill they are banned for reasons that are despicable and so minor, most people that play video games are addicted to the live gameplay its self not some chat box in the forums.
Regarding boosting/swapping, I have tb swapped and boosted plenty back in Ijji and I know exactly how it works, You have a group of friends who play daily and use the ingame play as community chat box but limited to the group only so a private room is made so they are not disturbed by anyone outside the group, the whole point was if you are going to chat for hours with each other why not play the game in a manner where no one gets agitated by the gameplay and achieve higher rank at the same time. Please explain to me how achieving a 3 star rank boosting from time to time in 6 years without any hacks is an exploit of the game when people are doing it in less then 6 days now.
If some people choose to have private group games they should be allowed to, they dont bother anyone so why should they be bothered and how is it an exploit of the game when the company is not being scammed for anything, no hacks are being used and the other players in the community are not affected by them ingame when they are playing in public. High rank and some numbers on a profile of a player does not make him/her any better then a fresh trainee account so how is that a exploit in any way.
Any staff reading this should understand the players point of view, as players we have spent years getting to know the game that we play on almost daily bases, after years of playing with the same community you get to know the players really good and understand each others frustration when it comes to issues regarding the game and currently the majory of the community is not happy with how easily they can be exploited by the hosting company, I know this because I have recently lost so many good friends that I have known for years that played this game and others complain daily.
The problem is bigger then these events, the general attitude of the staff towards players/customers is unacceptable, your staff seem to forget who actually funds this game and keep it alive.
You have a total community of around 2000 players 25% of those players who actually spend money buying Aeria Points and about 50% of the 25% are regular spenders who have been around for years which makes up about 250 players who spend heavily on this game, through out the years you start to get to know those players really good and know their concerns, it is these regular players that are vanishing increasingly due to poor management and severe penalties for minor mistakes and sometimes without a reason.
Voice of a dying community