I had my main Shaiya account locked today due to AP security reasons (I assume).
I received an email from Billing where they thanked me for purchasing AP yesterday, but telling me that they were wondering if I was really me, as my account email did not match the email I purchase AP from, and that to avoid issues in the future, I should make sure these match.
I will hereby claim that this request is not just unreasonable, it is even downright rude. Why?
1 - Because of the frail safety of the accounts database, our accounts are constantly being attempted compromised and AP drained from them. Every time this happens, we are required to make new email addresses to associate our Aeria accounts with. Switching back to the previous email would be a bad idea, as it could be compromised for all we know.
2 - No one half sane would ever use the same email address they use for their online payment service as the email address they associate with their AP purchasing account on Aeria. Why? See reason 1.
3 - Because of 1 and 2, requesting us to use the same email address for our online payment services and our Aeria accounts is unreasonable and even rude. It is Aeria's lack of safety that causes this to be, not our precautions to avoid Aeria's lack of safety affecting our payment services.
I have sent a ticket to have my account restored to me, and I wholly expect to see it done promptly (not to mention because I sent a ticket about the account being drained of AP BEFORE it was locked and me immediately changing the password). And I also expect Aeria to stop making ridiculous requests of its customers. If not, the Customers Relations Team will have me calling on them.
Edit: I am now informed that other players in the same situation who previously have pointed out the above in extensio in tickets to Aeria have been told to stop belabouring the point as further input on the subject would be considered spam. These players had to stop buying AP as they would not have their accounts restored to them if they did not make sure their billing and account emails matched.
This is unreasonable in the extreme. It is OUR money you are asking us to risk, Aeria. Wasn't mystery boxes bad enough? You want us to willingly expose our online payment accounts to risk for your sake?
We use DIFFERENT emails for different purposes for VERY good reasons, something Billing at Aeria seems to fail to grasp. And yet, we are being called on at every opportunity to make sure our accounts stay safe.
Something is not adding up.