Hi-i have had every one of those problems when i had started the game, patch problem, not opening and all kind of other problem i got each time i tried but then i came across a blog and it said that the fire wall is what is causing the problem.
What i did is disable my fire wall to download the game, install the game and play the game.
i have been playing two days now with out any problem.
take off your fire wall when you have to do any thing with that game overall, you cant download with your fire, install with your fire wall or play with your firewall.
i almost forgot when you are uninstalling the game to try this make sure uninstall scarlet blade, aeira ignite and arkami. if you miss the last one the problem will happen all over again when you install the new one. try it out guys