Author Message

jbriones30

Rank 0
Joined
14 Jan 2009
Posts
2
Location
essex United Kingdom
PostedApr 17, 2013 12:37 pm

help me

I have a problem, i dont play 12sky2 for about 9 months so i decided to play again. But i can't login i tried all my passwords and nothing.. I can't make the password recovery because i don't remember my email. I know the characters i have, the amount of money i've spent to purchase AP. I really want to play it again in that account. I hope you could help me .. recovering my character..
Help please.
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iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedApr 17, 2013 1:08 pm
If you can't remember the e-mail attached to your account, you need to send in a ticket via this; Recover A Lost Account. Try to include as much as this information as possible~

1) Your full name
2) The email attached to the account
3) An alternate email we may attach to the account (please make sure you have access to this email and it is NOT currently attached to any Aeria account)
4) Your IP address (WAN IP ADDRESS)
5) The Last time you logged onto the account
6) Character information (names of all the characters on the account along with the gear and levels)
7) Where you live
8) Any AP transactions you made with the account
9) The name of the account in question
10) What does the account name mean/ stand for?
11) Country of origin this account was created in.

If you can provide enough information to prove the account is yours, they will help you recover it. Good luck with your issue.

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