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fdghj

Rank 2
fdghj
Joined
26 Jun 2008
Posts
617
Location
United Kingdom
PostedApr 16, 2013 12:59 pm

Reviews.

http://www.trustlink.org/Reviews/Aeria-Games-and-Entertainment-206055100

^ watch the reviews go from ok to bad to the worst gaming company ever.

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Kiryumi

Rank 3
Kiryumi
Joined
07 Jun 2009
Posts
1048
Location
United States
PostedApr 16, 2013 1:00 pm
Old News

jotasnake

Diamond Founder: Aura Kingdom
jotasnake
Joined
08 Feb 2008
Posts
7125
Location
Azores Portugal
PostedApr 17, 2013 11:15 am
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.

Panderp.

Rank 4
Panderp.
Joined
27 Apr 2012
Posts
2796
Location
The Moon Brazil
PostedApr 17, 2013 2:42 pm
jotasnake wrote:
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.  
This is true
However the trend is within the 1 website itself.

In the early pages, there were almost no negative reviews, so this would most likely mean there was pretty much nothing negative going on. As you move towards the more recent reviews, more and more negative reviews appear. This still tells us that Aeria has gotten worse at customer satisfaction since the trend is more negative within the website

This is why I don't play DWO

GMLeo

GameMaster: USA
GMLeo
Joined
17 Oct 2011
Posts
1719
Location
Santa Clara, CA United States
PostedApr 17, 2013 2:58 pm
Panderp. wrote:
jotasnake wrote:
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.  
This is true
However the trend is within the 1 website itself.

In the early pages, there were almost no negative reviews, so this would most likely mean there was pretty much nothing negative going on. As you move towards the more recent reviews, more and more negative reviews appear. This still tells us that Aeria has gotten worse at customer satisfaction since the trend is more negative within the website  


I think it's also fair consider the fact that Aeria was a much smaller company in terms of game portfolio, playerbase, staff, and reputation when the first reviews were posted. As the company grew, the likelihood of negativity breeding more negativity increased as well.

Here's an interesting article I read a couple of weeks ago about how negative commenting can actually affect a reader's perception of the original product.

http://www.digitaltrends.com/social-media/now-science-agrees-dont-read-the-comments/

In a sense, a forum comes down to being a glorified comments section. We allow our players to post negatively, sometimes event to the point of outright flaming us. Is it possible that this allowance has led to an ongoing cycle of negativity?

Interesting stuff. Feel free to discuss and share your thoughts Smile

kilroy1231

Rank 3
kilroy1231
Joined
22 Feb 2012
Posts
869
Location
Where the wild things are o.o Jamaica
PostedApr 17, 2013 6:24 pm
Quote: "This company should be destroyed" lol

Kiryumi

Rank 3
Kiryumi
Joined
07 Jun 2009
Posts
1048
Location
United States
PostedApr 17, 2013 6:27 pm
GMLeo wrote:
Panderp. wrote:
jotasnake wrote:
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.  
This is true
However the trend is within the 1 website itself.

In the early pages, there were almost no negative reviews, so this would most likely mean there was pretty much nothing negative going on. As you move towards the more recent reviews, more and more negative reviews appear. This still tells us that Aeria has gotten worse at customer satisfaction since the trend is more negative within the website  


I think it's also fair consider the fact that Aeria was a much smaller company in terms of game portfolio, playerbase, staff, and reputation when the first reviews were posted. As the company grew, the likelihood of negativity breeding more negativity increased as well.

Here's an interesting article I read a couple of weeks ago about how negative commenting can actually affect a reader's perception of the original product.

http://www.digitaltrends.com/social-media/now-science-agrees-dont-read-the-comments/

In a sense, a forum comes down to being a glorified comments section. We allow our players to post negatively, sometimes event to the point of outright flaming us. Is it possible that this allowance has led to an ongoing cycle of negativity?

Interesting stuff. Feel free to discuss and share your thoughts Smile
 


Enuf said

alphazomgy

Rank 0
Joined
08 May 2012
Posts
83
Location
United States
PostedApr 17, 2013 7:16 pm
GMLeo wrote:
Panderp. wrote:
jotasnake wrote:
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.  
This is true
However the trend is within the 1 website itself.

In the early pages, there were almost no negative reviews, so this would most likely mean there was pretty much nothing negative going on. As you move towards the more recent reviews, more and more negative reviews appear. This still tells us that Aeria has gotten worse at customer satisfaction since the trend is more negative within the website  


I think it's also fair consider the fact that Aeria was a much smaller company in terms of game portfolio, playerbase, staff, and reputation when the first reviews were posted. As the company grew, the likelihood of negativity breeding more negativity increased as well.

Here's an interesting article I read a couple of weeks ago about how negative commenting can actually affect a reader's perception of the original product.

http://www.digitaltrends.com/social-media/now-science-agrees-dont-read-the-comments/

In a sense, a forum comes down to being a glorified comments section. We allow our players to post negatively, sometimes event to the point of outright flaming us. Is it possible that this allowance has led to an ongoing cycle of negativity?

Interesting stuff. Feel free to discuss and share your thoughts Smile
 


LOL SOME GUY CALLED AGE COMMUNISTIC

KylieghRein

Rank 2
KylieghRein
Joined
15 Nov 2011
Posts
757
Location
The Moosen Cave - Canada
PostedApr 17, 2013 11:48 pm
I've always held the opinion that angry people tend to voice their opinions more than the content ones /o/

Panderp.

Rank 4
Panderp.
Joined
27 Apr 2012
Posts
2796
Location
The Moon Brazil
PostedApr 19, 2013 10:50 am
GMLeo wrote:
Panderp. wrote:
jotasnake wrote:
The thing is, people that feel negative towards something will find a way to try and get some sort of revenge, get back at them somehow and this is the way some chose to do it.

However, on the opposite end, people who enjoy the service provided, usually don't go off their way in order to make sure others know about it. You can't really use statistics if you don't do a global thing or a select group of people who have nothing in common.  
This is true
However the trend is within the 1 website itself.

In the early pages, there were almost no negative reviews, so this would most likely mean there was pretty much nothing negative going on. As you move towards the more recent reviews, more and more negative reviews appear. This still tells us that Aeria has gotten worse at customer satisfaction since the trend is more negative within the website  


I think it's also fair consider the fact that Aeria was a much smaller company in terms of game portfolio, playerbase, staff, and reputation when the first reviews were posted. As the company grew, the likelihood of negativity breeding more negativity increased as well.

Here's an interesting article I read a couple of weeks ago about how negative commenting can actually affect a reader's perception of the original product.

http://www.digitaltrends.com/social-media/now-science-agrees-dont-read-the-comments/

In a sense, a forum comes down to being a glorified comments section. We allow our players to post negatively, sometimes event to the point of outright flaming us. Is it possible that this allowance has led to an ongoing cycle of negativity?

Interesting stuff. Feel free to discuss and share your thoughts Smile
 
The article states that the more "nasty" comments made readers think the downside was greater than they previously thought. This however, does not mean the downsides did not exist and then were fabricated through the negative comments.

Basically, there are more negative comments, but that doesn't mean they're unjustified. The problems still existed, just that readers were more likely to care about them. At least that's how I interpreted that research (and disagree with the article title).

This is why I don't play DWO
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