Guys of Area Iginity (My Games) i have only Shaiya and dont have Shaiya Pnix only Shaiya stays there and i clicked on Shaiya and Open the Loot Box 2 times but when i Loggin in the game in my Gift Box is nothing just nothing. What should i do ? How to get Shaiya Pnix in My Games? And why it is not automatically there ? And why i have only Shaiya and not the both?

Thanks very much for your help....!!!!!!