I uninstalled game and uninstalled ignite, reinstalled both, still cannot enter the level 10 dungeon. This is my fourth charater, 2 on andromeda server 2 on venus server, all have the same problem. I get to level ten just fine, but when i try to enter the dungeon for level 10, game just freezes up. It took all my passcards on 3 of my 4 characters. I think i have 2 left on the last one. Please fix this issue, its really frustrating!!!